Regional HUB Line-Haul Dispatcher
6 days ago
Job Description Job Description Position Summary The Regional Line-Haul Dispatcher is responsible for daily Line-Haul Line-Haul transportation scheduling, routing, and operational coordination within the assigned region HUB. This role ensures on-time departures, delivery performance, and real-time communication between warehouse operations, carriers, and the national fleet team. The dispatcher will play a key role in balancing service quality, cost efficiency, and resource utilization across regional and national networks. Key Responsibilities Daily Dispatch & Operations Management- Plan and execute daily dispatch schedules for line-haul and feeder routes within the assigned region. Monitor driver check-in, loading, departure, and arrival status; address any in-transit issues such as delays, vehicle swaps, or accidents. Coordinate with warehouse and operations teams to ensure smooth loading/unloading and minimize dock congestion. Capacity Coordination & Carrier Management Collaborate with the Fleet Department to allocate available capacity, including primary, backup, and emergency carriers. Track carrier performance (on-time rate, communication response, cargo handling, etc.) and provide feedback for performance evaluation and penalty/reward recommendations. Support new carrier on boarding, contract execution, and payment documentation. Cost & Time Performance Monitor route performance metrics including CPM (Cost Per Mile), on-time delivery rate, and asset utilization.- Identify route optimization opportunities to reduce empty miles, idle time, and waiting costs. Support the regional and national teams with data for performance reviews and cost analysis. Exception Handling & Communication Log and handle first-level operational exceptions such as shipment delays, damages, or driver no-shows. Escalate severe or recurring issues to the Fleet Department with detailed event reports. Coordinate with customer service and warehouse teams to ensure timely issue resolution and client communication. System & Data Management Use the company's TMS or dispatching platform for job assignment, GPS tracking, and data entry. Generate daily/weekly operational reports and route performance summaries. Verify shipment and delivery data with finance for billing and payment reconciliation. Cross-Functional Collaboration Maintain effective communication with the warehouse, customer service, and finance teams. Support seasonal operations, nationwide route adjustments, and urgent dispatch tasks as directed by the Fleet Department. Shifts: Morning 10:00AM- 6:30 PM (Flexible or night shifts during peak periods). Night 12 30 21 00 (Flexible or night shifts during peak periods). Requirements Education: Associate degree or above, preferably in Logistics, Transportation Management, or Supply Chain. Experience: Minimum 1 year of dispatching or fleet coordination experience. Experience in line-haul or LTL operations is a strong plus. Technical Skills: Proficiency in TMS, Excel, and GPS tracking tools. Strong analytical and communication skills. Familiarity with U.S. interstate routes (e.g., I-5, I-10, I-80) preferred. Personal Attributes: Highly organized, proactive, and detail-oriented. Able to handle high-pressure situations and shift priorities quickly. Willing to work night or weekend shifts during peak seasons Benefits 7 PTO days 5 Paid Sick Leave Days 6 Paid Holidays 401K 100% Matching up to 2% 50% Medical insurance, 100% Dental and Vision Insurance Pay Range: 20-25/hour for specialist Supervisor: 60K
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