Epic Analyst

6 days ago

Daytona Beach, FL, United States Halifax Health Full time

Day (United States of America)

Epic Analyst - MyChart, Welcome, Cadence, & Cheers

As an Application Analyst at Epic Systems, you will serve as the primary support contact for specific Epic applications, playing a crucial role in the organization's operational health and project success. This position involves a mix of operational experience, project management, and organizational skills, ensuring that project teams remain focused and that the Epic system aligns with the organization's business needs.

EDUCATION:

  • A bachelor's degree is preferred.
EXPERIENCE:
  • Clinical operations experience
  • Epic end-user or application support experience
  • Experience supporting clinical applications or healthcare environments.
  • Epic certification is preferred.
JOB RESPONSIBILITIES:
  • Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
  • Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
  • Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
  • Manage system changes as per user requests and organizational needs.
  • Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
  • Maintain regular communication with Epic representatives and participate in weekly project team meetings.
  • Engage with the business community and end-users to understand operational needs and direct workflow configurations.
  • Lead training initiatives and support end-users with troubleshooting and problem-solving.
  • Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met.
  • Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.
WORKING CONDITIONS:
  • Fast-paced office environment.
  • After hours, weekend, and holiday work will occasionally be required as determined by the Manager of Medical Informatics to support software/hardware patches, upgrades, downtimes, and potential disasters.
  • Work requires regular speed, accuracy, and adeptness to operate a limited range of equipment.
  • Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens.
EQUIPMENT / WORK AIDS / LICENSURE:
  • Epic certification is preferred and will be required. Candidates will receive comprehensive training at Epic and must complete certification and tests to gain in-depth knowledge of the software.
  • Some Epic application analyst roles may require a RN, Pharm. D., Licensed Medical Technologist, or other clinical certification depending on the areas supported.

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