Office Manager

2 weeks ago

Brentwood, TN, United States Wilson Bank & Trust Full time

Office Manager
Location: Brentwood, TN

JOB SUMMARY:
The Office Manager is responsible for achieving budgeted loan, deposit, and income goals and managing financials for a bank office. This position develops new customer relationships and deepens existing relationships through outside calling and other business development efforts. The Office Manager originates loans and manages a loan portfolio. This position reports to the Retail & Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company's values and supporting the mission.

JOB DUTIES AND RESPONSIBILITIES:

  • Responsible for achieving budgeted loan, deposit, and income goals and managing financials for a bank office
  • Provide an extraordinary customer experience and hold team accountable for same
  • Utilize sales and service strategies to develop new customer relationships and deepen existing relationships, including outside sales calling and active participation in follow-up strategies
  • Originate loans and manage a loan portfolio
  • Perform duties of both Customer Service Representative and Personal Banker based on staffing and customer demand within the office
  • Responsible for resolution of deposit and loan exceptions for the bank office
  • Supervise, train, and mentor staff. Identify professional development opportunities and provide performance feedback on an ongoing basis.
  • Assist team members with complex or escalated customer issues or concerns
  • Confirm office is compliant with regulations, policies and procedures to include annual and quarterly audits and security of premises
  • Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional associations, and attending bank-sponsored or required training
  • Participate in outside community activities, as required
  • Perform other duties, as assigned
REQUIRED QUALIFICATIONS:
  • High School diploma or GED
  • 3 years of retail banking experience, previous lending experience preferred
  • 1 year of supervisory or leadership experience
  • Possess knowledge, skills, and abilities necessary to perform all job duties and responsibilities
  • Proficient with Microsoft Office Suite and other standard software applications
  • Effective verbal and written communication skills
  • Excellent interpersonal, critical thinking and problem-solving skills
  • High standards for integrity, honesty, professionalism, and work ethic
  • Commitment to service excellence
  • Demonstrate flexible and efficient time management and ability to prioritize workload
  • Ability and willingness to work with purpose and a strong sense of urgency
  • Self-starter, positive and enthusiastic, with a desire to exceed expectations and ability to lead a team
  • Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
  • Ability to effectively work in collaboration with others to achieve business objectives
  • Ability to work Saturdays on a rotating basis
  • Participation in community events and in school banking program are required, as are public speaking, and working extended hours, as needed
  • Willing to grow and be challenged

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