Senior Customer Solutions Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description Summary:

The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.

This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.

Core Technical Skills:

• Install, configure and manage IMS in a parallel sysplex environment

• IMS systems programming

• Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization

• Reviewing new versions of IMS for functionality, advising how they benefit the client

• Evaluating change requests and determine impact to assigned clients

• Vendor consultations for problems and questions

• DR recovery of application objects

• Troubleshooting and solving production database issues

• Demonstrated ability to respond quickly and effectively to support requests from multiple clients

• Supporting multiple customer for after hours on-call

Database Skills:

• Database Administration

• Knowledge of IMS database organization using access methods of VSAM and OSAM

• Full function database organization types

• HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM

• Definition and use of LOGICAL databases

• HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.

• Fast Path databases (DEDBs)

• Database Design and related utilities

• DBD source coding and DBDGEN

• PSBGEN source coding and PSBGEN

• How databases are processed using secondary indexes (PROCSEQ=)

• Correct usage of PROCOPT= to minimize database locking

• ACBGEN

• Online Change

• IMS commands related to ACB and FORMAT changes

• Database monitoring

• Space management

• Database dataset space reporting for proactive outage avoidance.

• How to immediately fix an out of space condition for a VSAM database dataset

Integration Skills:

• Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)

• Unload

• Prefix resolution

• Reload

• Prefix update

• Secondary index build

• Image copy

• Pointer checker

• Support planned (disaster recovery) and unplanned (emergency) database recovery activities

• Knowledge of log archive and change accumulation utilities

• How to perform a log archive on demand

• Knowledge of IMS DB recovery utility

• How to use DBRC to generate JCL for forward recovery and point-in-time database recovery

• Identification and resolution of performance issues

• Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity

• Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30

• Use of DFSDDLT0 utility to access data

• Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus

• Using DBRC to monitor database activity

Education and Experience:

• Bachelor's Degree, or equivalent experience

• 8 + years as a Systems Programmer or other similar position

• 4+ years customer facing consulting experience

• Development, application lifecycle or change management experience is a plus

Preferred Qualifications:

• Proven critical thinking, analytical and troubleshooting skills

• Excellent interpersonal, relationship management and communication skills.

• Excellent time management skills

• Previous customer facing consulting experience

Travel Requirements: Up to 10%

Information Security:

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-MM1

#LI-Remote

The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.