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Front Office Coordinator
3 weeks ago
Job Type
Full-time
Description
About Us
Open Road Collision, operating as Bill Knight Collision, is a leader in high-quality collision repair services. We are committed to delivering exceptional workmanship and superior customer service. As an I-CAR Gold Class and OEM Certified facility, we focus on restoring vehicles to pre-accident condition while ensuring a smooth, stress-free experience for our customers.
We are currently seeking a professional and detail-oriented Front Office Coordinator to join our front office team. This role is essential in maintaining a welcoming environment and supporting our repair process with outstanding customer communication and administrative coordination.
Position Summary
The Front Office Coordinator is the first point of contact for our customers and plays a vital role in the customer experience. This individual will manage front desk responsibilities, assist with scheduling and communication, and support day-to-day administrative functions. The ideal candidate will be organized, personable, and capable of thriving in a fast-paced, customer-focused environment.
Key Responsibilities
- Greet and assist customers in a professional and courteous manner.
- Answer incoming phone calls, direct calls, take messages, and respond to emails.
- Schedule appointments and coordinate with service advisors.
- Facilitate rental car shuttle pickups and drop-offs.
- Process payments (check and credit card) and issue receipts.
- Maintain cleanliness of the front office and customer waiting areas.
- Provide backup support to accounting (billing, invoicing, A/R, A/P).
- Manage incoming/outgoing mail and deliveries.
- Communicate effectively with customers, staff, and external partners.
- Maintain inventory and order office supplies as needed.
- Assist with internal messaging and run errands when required.
- Utilize multiple software systems for scheduling, communication, and administrative tasks.
- Support a collaborative team environment focused on customer satisfaction and quality repairs.
- Team-oriented, supportive work culture
- I-CAR Gold Class & OEM Certified facility
- Streamlined workflow and efficient processes
- Opportunities for professional growth and certification
- Competitive compensation and benefits (to be discussed during the interview)
- A commitment to safety, quality, and a positive workplace environment
- Previous front desk, receptionist, or administrative experience preferred.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and familiarity with office software systems.
- Ability to multitask and remain organized in a dynamic environment.
- Customer service mindset with attention to detail and a positive attitude.
- High school diploma or equivalent required.
