Service Desk Specialist
1 week ago
Location: Cleveland, Ohio
The Role:
As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills.
Key Responsibilities
- Provide first-level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to the correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem-solving processes.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customer expectations.
- Ensure proper recording, documentation, and closure of trouble tickets.
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Proven experience in providing help desk support.
- Proficiency in English with exceptional communication skills.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking abilities.
- Customer service orientation.
- Working knowledge of help desk software, databases, and remote control tools.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in Microsoft Azure or similar cloud services platforms is highly desirable.
- BS degree in Information Technology, Computer Science, or equivalent experience.
- Microsoft, Cisco, or similar certification is a plus.
#Servicedesk #helpdesk #hiring #techsupportjobs
Attention Employers
Seeking exceptional talent? We've got the solution: Share your job descriptions with us.
- Precision Matching: We'll pinpoint the perfect candidates.
- Time Saver: Fill crucial roles faster than ever.
- Showcase Your Brand: Attract top talent aligned with your mission.
- Partnership: We're your allies in successful hiring.
- Network Access: Tap into our extensive candidate pool.
- Confidentiality: Your needs are handled discreetly.
Elevate your team today Contact us to share your job descriptions and discover your next top performer.
-
Patient Service Specialist
2 days ago
Beachwood, OH, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyahoga County with over 30 specialties and is located only four miles away from...
-
Patient Service Specialist
5 days ago
Beachwood, OH, United States Cleveland Clinic Full timeJoin Cleveland Clinic's Beachwood Family Health and Surgery Center where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Beachwood Family Health and Surgery Center provides the communities in and around Cuyahoga County with over 30 specialties and is located only four miles away from...
-
Customer Service Specialist
2 weeks ago
Beachwood, OH, United States Tremco Full timeBUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient,...
-
Customer Service Specialist
2 weeks ago
Beachwood, OH, United States Tremco Full timeBUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient,...
-
Customer Service Specialist
2 weeks ago
Beachwood, OH, United States Tremco Full timeBUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient,...
-
Customer Service Specialist
6 days ago
Beachwood, OH, United States Tremco Full timeBUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient,...
-
IT Service Manager
2 weeks ago
Beachwood, OH, United States Diverse Lynx Full timeJob Title: IT Service Manager (ITSM) Location: Beachwood, OH 44122 - Onsite Years of Experience: 10-15 years of IT Service Management (ITSM) and relevant technical experience who can lead delivery operations and the customer team Top Skills Required: 1. Experience supporting Apple Macs and Windows Operating Systems and Applications 2. Experience with Intune,...
-
IT Service Manager
2 weeks ago
Beachwood, OH, United States Diverse Lynx Full timeJob Title: IT Service Manager (ITSM) Location: Beachwood, OH 44122 - Onsite Years of Experience: 10-15 years of IT Service Management (ITSM) and relevant technical experience who can lead delivery operations and the customer team Top Skills Required: 1. Experience supporting Apple Macs and Windows Operating Systems and Applications 2. Experience with Intune,...
-
IT Service Manager
2 weeks ago
Beachwood, OH, United States Diverse Lynx Full timeJob Title: IT Service Manager (ITSM) Location: Beachwood, OH 44122 - Onsite Years of Experience: 10-15 years of IT Service Management (ITSM) and relevant technical experience who can lead delivery operations and the customer team Top Skills Required: 1. Experience supporting Apple Macs and Windows Operating Systems and Applications 2. Experience with Intune,...
-
IT Service Manager
6 days ago
Beachwood, OH, United States Diverse Lynx Full timeJob Title: IT Service Manager (ITSM) Location: Beachwood, OH 44122 - Onsite Years of Experience: 10-15 years of IT Service Management (ITSM) and relevant technical experience who can lead delivery operations and the customer team Top Skills Required: 1. Experience supporting Apple Macs and Windows Operating Systems and Applications 2. Experience with Intune,...
