Supervisor (Louisville, KY)

7 days ago

Fort Lauderdale, FL, United States ITG Communications Full time

ITG Communications is hiring Supervisor in Louisville, KY.

We are seeking a highly motivated Team Leader / Supervisor for our Utility Locator team. This leadership role is responsible for overseeing a team of Utility Locators, ensuring safety, quality, and efficiency in underground utility detection and mapping operations. They will lead by example, promoting best practices in field operations while mentoring and coaching team members to enhance performance and adherence to company standards.

Responsibilities

• Allocate work, manage daily schedules and supervise a team of up to 15 field technicians to execute the fulfilment operations work.

• Conduct quality checks and job site observations to ensure adherence to client standards.

• Perform truck inspections and ensure proper maintenance of company vehicles, equipment, tools.

• Address and resolve customer escalations and complaints with the objective of resolving issues at the earliest opportunity to ensure client and customer satisfaction.

• Implement safety protocols and ensure compliance among team members.

• Provide ongoing training and development for technicians, coordinate with Training Instructor for training and skill improvement.

• Participate in performance evaluations and disciplinary actions as needed to promote positive work environment.

• Collaborate with managers to achieve operational goals and KPIs and contribute to efficiency in operations.

• Coordinate with QA representatives to implement targeted improvement in work standards, training and skill development.

Perform quality control inspections

Follow and enforce company policies and procedures.

Perform truck inspections & job site inspections.

Report vehicle accidents and/or work-related injuries reported by team members.

Investigate damage claims completely and thoroughly, and report findings to the Operations Manager.

Conduct team meetings.

Coach, Train, and Support technicians.

Meet metric performance goals.

Drive the Company vehicle

Communicate with Supervisors and Customers

Manage Time Effectively

Requirements

Ability to stand, walk, and sit
Ability to use hands to handle or feel
Ability to reach with hands and arms
Ability to climb and balance
Ability to stoop, kneel, crouch, and crawl
Ability to lift up to 75 lbs
Ability to maintain all safety expectations
Ability to drive a covered vehicle
Safe Driving Record

EDUCATION AND EXPERIENCE:

High school diploma or equivalent (Preferred)
Valid Driver's License with an excellent driving history
Prior experience in underground utility locating or a related field is required
Previous supervisory or team leadership experience is highly desirable
Experience in territory management

Additional Comments

ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.

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