Ticket Office Assistant

Job Posting Title:

Ticket Office Assistant

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Hiring Department:

Intercollegiate Athletics

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

19

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Nov 21, 2025

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Location:

AUSTIN, TX

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Job Details:

General Notes

Texas Athletics will define what it means to be the world's best intercollegiate athletics program, instilling passion, knowledge, and character for all student-athletes to compete to win, to succeed academically, to achieve their dreams in life, and to contribute to society. Our mission is to prepare students to win with integrity-in academics, in athletics and in life.

Purpose

Texas Athletics Ticket Office is looking for individuals to provide a quality customer service experience while assisting customers with ticket sales and mobile resolution

Responsibilities

• Build and strengthen customer relations with fans of Texas Athletics
• Assist with daily inbound communication via phone, online chat, and email
• Take part in the programming, charging, and placing of ticketing pedestals and handheld scanner placements for athletics events.
• Assist with daily email and troubleshooting for the Texas Sales & Service team.
• Aide in ticketing system maintenance and projects.
• Support with gameday ticket office duties as needed.
• Other duties as needed

Required Qualifications

• High school diploma or GED
• Must be available for varied hours, including but not limited to - mornings, afternoons, evenings, and weekends
• Must have computer skills and experience
• Demonstrate ability to take and accurately follow instructions
• Must be able to maintain a friendly, service attitude at all times.
• Must be authorized to work in the U.S.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Previous work experience in ticketing operations
• Knowledge of Paciolan ticketing system a plus

Salary Range

• $15.00+ depending on qualifications and experience

Working Conditions

• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Climbing of stairs

Work Shift

• Work is offered on a weekly basis
• Work opportunities occur at all times of the day and evening and on weekends.

Required Materials

• Resume/CV

• 3 Professional References

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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