Sr. Manager, Creative Services

2 weeks ago

Portland, OR, United States Williams-Sonoma Full time
Job Description

Position Summary

The Sr. Manager, Creative Services leads and executes visual design for marketing, site, and retail at Rejuvenation. This role combines hands-on creative execution with team leadership, working across multiple channels and formats to elevate the brand while supporting business priorities. You'll own and design key initiatives directly-particularly on-site and brand-level campaigns-while leading and inspiring a team of talented graphic designers and ensuring day-to-day creative needs are met with clarity, efficiency, and polish.

This role requires a strong people leader who can give clear feedback, foster accountability, and champion a culture of collaboration, growth, and creative ambition. You will work cross-functionally to translate marketing, product, and channel strategies into elevated creative that pushes the brand forward while delivering results.

Responsibilities
  • Own and execute top-priority creative projects-especially for rejuvenation.com, seasonal campaigns, and brand storytelling moments
  • Set a high bar for design excellence for all creative design projects across but not limited to site, email, social, paid media, and print
  • Lead and manage a team of graphic designers; provide clear feedback, support professional growth, and foster a collaborative and accountable team culture
  • Elevate Rejuvenation's brand expression across all customer touchpoints by evolving visual systems, design standards, and storytelling frameworks
  • Guide creative execution across day-to-day marketing, retail, and digital assets
  • Develop schedules by collaborating with designers and cross-functional partners to ensure deadlines are met; Manage and plan the creative process and production calendar
  • Act as a strategic partner to cross-functional teams (ecommerce, marketing, retail), aligning creative with business objectives
  • Foster a culture of creative thinking; facilitate and contribute to ideation, concept development, and creative brief refinement
  • Maintain and optimize creative workflows, tools, and scalable systems
  • Review creative deliverables for quality, brand consistency, and channel effectiveness
  • Collaborate with analytics and channel teams to evaluate creative performance and inform future iterations
  • Stay current on design trends, tools, and customer expectations within the home and retail space
Required skills and qualifications
  • 6+ years of multi-channel design experience, with 2+ years in a creative leadership role
  • Strong portfolio that showcases elevated, modern design across digital and print
  • Hands-on design expertise in Figma and Adobe Creative Suite
  • Experience withn Illustration, Motion design, and Video editing
  • Experience leading and mentoring designers, giving actionable feedback, and driving team accountability
  • Familiarity with project management tool Airtable preferred, or other systems like it
  • Ability to balance creative vision with business needs and execution speed
  • Strong communication skills and comfort working across functions and with stakeholders
  • Demonstrated ability to evolve and apply a brand identity system across touchpoints


About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

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