Special Events and Entertainment Manager

Job Description

JOB SUMMARY

Plans and manages the overall operation of venue and hotel entertainment and assigned special events. Promotes positive guest experiences by facilitating the running of talent and technical aspects at the optimum performance levels. Works in conjunction with leadership and Entertainment team in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events. Finalizes performance contracts and manages contract talent relationships. Supports leadership in concept development, stage management, coordination of creative team, talent booking and creative endeavors. Manages the day-to-day technical operation and quality assurance of all entertainment venues. Coordinates sales efforts with all departments to maximize revenue opportunities.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, entertainment, talent booking or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Entertainment Event Logistics and Operations

• Plans and manages the overall operation of venue and hotel entertainment and assigned special events.

• Coordinates sales efforts with all departments to maximize revenue opportunities.

• Manages the day-to-day technical operation and quality assurance (e.g., special effects, lighting, sound enhancements, show systems and staging) of all entertainment venues.

• Performs pre and post operation duties, show schedules and show time duties such as audio visual and electrical needs.

• Promotes positive guest experiences by facilitating the running of talent and technical aspects at the optimum performance levels.

Supporting the Management of Event Operations (Planning and Budgeting)

• Works in conjunction with leadership and Entertainment team in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events.

• Finalizes performance contracts and manages contract talent relationships.

• Monitors adherence to company policies and procedures;

• Supports leadership in concept development, stage management, coordination of creative team, talent booking and creative endeavors.

• Creates standards for entertainment event production and assists in the quality assurance of those standards.

Supporting Profitability

• Coordinates sales efforts with all departments to maximize revenue opportunities.

• Performs duties such as scheduling, ensuring invoices and payroll are updated, show quality and performance evaluations.

• Serve as a liaison between multiple vendors and clients of events and exhibits to enhance relationships, increase revenues and promote a positive experience for all parties involved.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees.

• Directs the work of employees.

• Sets and adjusts employee's rates of pay and hours of work.

• Handles employee complaints and executes disciplinary action as needed.

• Evaluates employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.

• Provides for the safety and security of the associates or the property.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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