Technical Support Agent
6 days ago
At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers' expectations, and build success through partnership, friendship, and trust-with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we're looking for "lifers"-members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education.
We are currently seeking a full-time Technical Support Agent for our Apopka, Florida office. This is an in-office position.
This person will be a key member of our customer support team. Candidates will be working with an industry leader of emerging technology solutions for education. This position is responsible for troubleshooting moderately complex technical issues, providing technical assistance to installers, as well as processing repairs and warranty replacements. They will have the opportunity to work with clients from schools all over the country, playing a significant role in customer success and satisfaction - ultimately helping students and teachers. Successful candidates will have a troubleshooting background, outstanding people skills and a customer first attitude. Some AV knowledge is required.
Duties Include :
- Working with our wonderful customers, understanding their questions or concerns and helping to find the appropriate solutions.
- Preparing and overseeing replacements or repairs for equipment issues to quickly address downtime and get systems back up and running ASAP.
- Answering telephone calls, or email requests from customers.
- Following up on unresolved tech support tickets.
- Strong communication skills to work with internal and external parties.
- Ability to effectively troubleshoot over the phone or email.
- Prior support experience.
- Ability to work well as a member of a team, collaborating to find solutions.
- Strong customer service skills.
- Strong organizational skills.
- Some AV and networking knowledge.
Compensation and Benefits: Hourly wage is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays,
Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k.
To learn more about Audio Enhancement, visit www.AudioEnhancement.com
For quick inquiries, contact hrshared@audioenhancement.com
-
Purchasing Agent
8 hours ago
Apopka, FL, United States Randall Construction Full timeJob Description Pay Rate: $22 - $30 About RANDALL RANDALL is a leading self-performing subcontractor serving Florida and the Southeast. A family-owned company, RANDALL has deep roots in the community and is perfectly positioned as an innovator in the industry. With over 35 years in operation, RANDALL is an established, reliable, and trusted partner....
-
Purchasing Agent
2 weeks ago
Apopka, FL, United States Randall Construction Full timeJob Description Pay Rate: $22 - $30 About RANDALL RANDALL is a leading self-performing subcontractor serving Florida and the Southeast. A family-owned company, RANDALL has deep roots in the community and is perfectly positioned as an innovator in the industry. With over 35 years in operation, RANDALL is an established, reliable, and trusted partner....
-
Purchasing Agent
2 weeks ago
Apopka, FL, United States Randall Construction Full timeJob Description Pay Rate: $22 - $30 About RANDALL RANDALL is a leading self-performing subcontractor serving Florida and the Southeast. A family-owned company, RANDALL has deep roots in the community and is perfectly positioned as an innovator in the industry. With over 35 years in operation, RANDALL is an established, reliable, and trusted partner....
-
Purchasing Agent
1 week ago
Apopka, FL, United States Randall Construction Full timeJob Description Pay Rate: $22 - $30 About RANDALL RANDALL is a leading self-performing subcontractor serving Florida and the Southeast. A family-owned company, RANDALL has deep roots in the community and is perfectly positioned as an innovator in the industry. With over 35 years in operation, RANDALL is an established, reliable, and trusted partner....
-
Principal Technical Services Project Management
16 hours ago
Apopka, FL, United States Northrop Grumman Full timedivh2Operations Project Manager (OPM) Microelectronics/h2pAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact peoples lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nations...
-
Principal Technical Services Project Management
2 weeks ago
Apopka, FL, United States Northrop Grumman Full timeRELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at...
-
Direct Support Professional
3 days ago
Apopka, FL, United States Quest Full timeCompany Overview Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we...
-
Direct Support Professional
3 days ago
Apopka, FL, United States Quest Full timeCompany Overview Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we...
-
Direct Support Professional
1 week ago
Apopka, FL, United States Quest Full timeCompany Overview Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we...
-
Direct Support Professional
2 weeks ago
Apopka, FL, United States Quest Full timeCompany Overview Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we...
