Installation Service Coordinator

Base Pay Range

$50,000.00/yr - $70,000.00/yr

Benefits

• Generous Compensation
• 100% Covered Benefits for employee (Medical, Vision, Dental)
• 401k Match (100% up to 4%)
• 2 Weeks PTO
• 1 Week Sick Pay
• Paid Holidays
• Annual Bonus/Profit Share
  

Job Details

We are seeking an experienced Permanent Installation Service Coordinator to join our team in the Manufacturing/Sales and installation industry. This exciting role is central to our operations, ensuring the seamless coordination of our installation services. The successful candidate will be a key liaison between our sales, service, and installation teams, and our valued customers. This role requires a highly organized, detail-oriented, and customer-focused individual with a strong background in service coordination within a manufacturing environment.

Responsibilities

• Coordinate and schedule installation services, ensuring optimal use of resources and timely completion of projects.
• Utilize CRM systems to effectively manage customer interactions and maintain accurate records of service requests, installation schedules, and customer feedback.
• Monitor and report on Key Performance Indicators (KPIs) related to installation services, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
• Collaborate closely with the sales team to understand customer requirements and ensure services are aligned with sales agreements.
• Provide exceptional customer service, resolving issues promptly and professionally, and maintaining strong relationships with customers.
• Assist with the selection and procurement of flooring materials, ensuring quality standards are met and installations are carried out as per design specifications.
• Provide administrative support as needed, including data entry, document preparation, and record keeping.
• Work with various internal teams to streamline processes and improve the overall efficiency of the installation service department.
  

Qualifications

• A minimum of 5 years of experience in a service coordination role within the manufacturing industry, preferably with a focus on permanent installations.
• Proven experience with CRM systems is essential, with a strong understanding of how to leverage these tools to enhance customer relationships and service delivery.
• Demonstrated ability to monitor and report on KPIs, with a results-driven approach to achieving business objectives.
• Excellent customer service skills, with a proven ability to resolve issues promptly and maintain strong customer relationships.
• Experience in a sales or sales support role would be highly advantageous, particularly within a manufacturing or installation setting.
• Knowledge of flooring materials and installation processes would be beneficial.
• Strong administrative skills, with a high level of accuracy and attention to detail.
• Proficiency in data entry and the use of standard office software, including word processing, spreadsheets, and email.
• Exceptional organizational and time management skills, with the ability to manage multiple tasks simultaneously and meet tight deadlines.
• Excellent communication skills, both written and verbal, with the ability to effectively liaise with customers and internal teams.
  

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Human Resources Services, Technology, Information and Internet, and Hospitals and Health Care

Location Options

• Medfield, MA $42,500.00-$52,500.00 (1 week ago)
• Massachusetts, United States $54,000.00-$66,000.00 (1 year ago)
• Smithfield, RI $85,000.00-$90,000.00 (1 week ago)
• Fall River, MA $65,000.00-$75,000.00 (2 weeks ago)
• Cumberland, RI $50,000.00-$70,000.00 (2 weeks ago)
  

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