Business Analyst

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

Core Values

The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention, and affordability.

• Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
• Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
• Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost?effective solutions that truly benefit our clients and their patients.
  

You will play a pivotal role in maintaining these values and contributing to the companys mission of redefining healthcare delivery through superior pharmacy services.
Position Overview

The Project Management Office is seeking a skilled Business Analyst to support our pharmacy dispensing operations initiatives. This role will focus primarily on translating business needs into detailed user stories and requirements that drive successful project delivery. The ideal candidate combines strong user story writing expertise with pharmacy operations knowledge to ensure development teams have clear, actionable requirements that meet operational needs.

Key Responsibilities

User Story Development & Requirements Management

• Create comprehensive, well?structured user stories with clear acceptance criteria using Agile/Scrum methodology in Jira
• Collaborate with pharmacy operations stakeholders to elicit detailed functional and non?functional requirements
• Break down complex pharmacy workflows into granular, actionable user stories that development teams can estimate and execute
• Write clear acceptance criteria that define "done" and ensure alignment with business objectives
• Maintain and prioritize product backlogs in collaboration with product owners and project managers
  

Stakeholder Engagement & Requirements Gathering

• Partner with operations teams, pharmacists, technicians, and leadership to understand business needs and pain points
• Facilitate requirements gathering sessions, story mapping workshops, and backlog refinement meetings
• Translate operational challenges into user?centric stories that prioritize patient safety and operational efficiency
• Serve as the voice of the business, ensuring user stories accurately reflect pharmacy operational realities
• Validate requirements with stakeholders through regular reviews and demos
  

Agile Project Support

• Participate in sprint planning, daily stand?ups, and retrospectives to support Agile delivery teams
• Clarify user story details and acceptance criteria during sprint execution
• Support user acceptance testing (UAT) by creating test scenarios based on acceptance criteria
• Track story progress and completion using Jira dashboards and reporting
• Identify and document dependencies, risks, and blockers that may impact story delivery
  

Process Documentation

• Create and maintain standard operating procedures (SOPs) and process flows in Confluence as needed to support user story context
• Develop visual process diagrams that help teams understand current and future state workflows
• Document business rules and logic that inform user story requirements
  

Required Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, or related field
• Minimum 3?5 years of experience as a Business Analyst with strong focus on user story creation
• Experience writing user stories in Agile/Scrum environments with proven track record of quality requirements delivery
• Experience in pharmacy operations strongly preferred (retail pharmacy, hospital pharmacy, mail?order pharmacy, or pharmacy benefit management)
  

Technical Skills

• Expert?level proficiency in Jira for user story creation, backlog management, and tracking
• Strong working knowledge of Confluence for requirements documentation and collaboration
• Experience with process mapping tools (Miro, Lucidchart) to visualize workflows supporting user stories
• Proficient in Microsoft Office Suite, particularly Excel for analysis and PowerPoint for presentations
• Familiarity with Agile/Scrum tools and practices
• Exceptional user story writing skills with ability to create clear, concise, and testable requirements
• Quick learner with demonstrated ability to rapidly understand pharmacy dispensing operations and translate them into requirements
• Strong analytical skills with ability to decompose complex processes into manageable stories
• Excellent communication skills to facilitate requirements discussions with technical and non?technical audiences
• Meticulous attention to detail ensuring accuracy and completeness in acceptance criteria
• Self?motivated with strong organizational abilities to manage multiple backlogs and priorities
• Collaborative mindset with ability to work effectively in cross?functional Agile teams
  

Preferred Qualifications

• Understanding of pharmacy dispensing workflows, medication fulfillment processes, and pharmacy regulations
• Experience with pharmacy management systems or healthcare IT implementations
• Certification in Business Analysis (CBAP, CCBA) or Agile practices (CSPO, CSM)
• Familiarity with healthcare compliance requirements (HIPAA, DEA regulations)
• Experience with user story mapping techniques and tools
  

Work Environment & Physical Requirements

• Position requires regular commute to office location in Davie, Florida
• Standard office environment with extended periods at computer workstation
• May require occasional visits to pharmacy operational sites for requirements gathering
• Flexibility to adjust schedule for sprint ceremonies and stakeholder meetings
• 100% on site in Davie, FL
  

Pay Range

$80,000 - $85,000 USD

• 401(k) with up to 4% matching
• Medical, dental, vision and life insurance
• Paid time off
• Paid public holidays
  

At The Pharmacy Hub, we dont just offer jobswe offer opportunities for career growth and development. We take pride in our fast?paced, team?driven culture and are committed to supporting our employees in achieving success.

If youre ready to join a company that values hard work, dedication, and teamwork, apply today We look forward to welcoming you to The Pharmacy Hub and working together to deliver top?tier pharmacy fulfillment solutions.

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