Customer Service Representative

We are seeking a detail-oriented and customer-focused Customer Service Representative to manage order logistics and ensure a seamless experience for our clients. This role involves coordinating order processing, tracking shipments, resolving issues, and maintaining strong communication with customers and internal teams.

Key Responsibilities:

• Serve as the primary point of contact for customers regarding order status, delivery timelines, and logistics inquiries.
• Process and manage customer orders accurately in the system.
• Coordinate with warehouse, shipping, and supply chain teams to ensure timely fulfillment.
• Monitor and track shipments; proactively communicate updates or delays to customers.
• Resolve order-related issues promptly and professionally.
• Maintain accurate records of orders, communications, and resolutions.
• Provide exceptional customer service through phone, email, and other communication channels.
• Collaborate with internal departments to improve order flow and customer satisfaction.

Essential Skills:

• Experience in logistics, customer support, supply chain, and customer service.
• Strong written and verbal communication skills.
• Customer service skills including inside sales, data entry, and order entry.
• Proficiency in using ERP systems.

Additional Skills & Qualifications:

• High school diploma or equivalent; an associate or bachelor's degree is preferred.
• 13 years of experience in customer service or order management.
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office.
• Ability to work in a fast-paced environment and manage multiple priorities.

Job Type & Location:

This is a Permanent position based out of New Berlin, WI. Pay and Benefits The pay range for this position is $48000.00 - $52000.00/yr. Competitive Salary - Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc. Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks. Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service.

Workplace Type:

This is a fully onsite position in New Berlin, WI. Application Deadline This position is anticipated to close on Dec 12, 2025.

About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.