SAP Application Management Services

5 days ago

Doral, FL, United States Pentangle Tech Services | P5 Group Full time
SAP Application Management Services (AMS) Delivery Manager

This role will be based onsite in the USA and requires strong client-facing and stakeholder management skills.

Key Responsibilities:

  • Lead end-to-end delivery of SAP AMS projects, ensuring adherence to contractual SLAs, KPIs, and service quality standards.
  • Serve as the primary point of contact for the client for all AMS-related services.
  • Coordinate with offshore, nearshore, and onsite delivery teams to ensure seamless support operations.
  • Oversee incident management, problem management, change management, and service request handling.
  • Drive process improvements, automation opportunities, and knowledge management within the AMS team.
  • Manage budgets, resource allocation, utilization, and financial reporting.
  • Conduct weekly/monthly governance meetings, status reporting, and performance reviews with client stakeholders.
  • Support transition planning and execution from implementation to steady-state support.
  • Ensure compliance with ITIL best practices, security standards, and internal audit requirements.
  • Mentor and lead cross-functional SAP support teams and manage performance and professional development.
  • Collaborate with solution architects and technical leads to support continuous improvement and strategic roadmaps.

Required Skills & Experience:

  • Minimum 15 years of experience in SAP with at least 8+ years in AMS delivery management roles.
  • Proven track record of delivering large SAP AMS programs for global enterprises.
  • Strong understanding of SAP ECC, S/4HANA, SAP Cloud Products, and integration with third-party systems.
  • Experience managing complex support engagements across multiple time zones and geographies.
  • Proficiency in ITIL-based service delivery models and associated tools (e.g., ServiceNow, Remedy).
  • Excellent leadership, stakeholder management, conflict resolution, and communication skills.
  • Experience in working with onsite-offshore models and managing multi-vendor environments.
  • Ability to identify and implement automation, productivity tools, and proactive monitoring solutions.
  • Exposure to contract management, renewals, and client relationship management.

Preferred Qualifications:

  • SAP Certification in any core module (e.g., FI, MM, SD, or S/4HANA) or Solution Manager
  • PMP / ITIL Foundation or Intermediate Certification
  • Domain experience in Aviation Fuel Distribution, Supply Chain, Oil and Gas, Manufacturing, Retail, Pharma, Utilities, or Automotive is a plus
  • Experience with cloud-based SAP services (e.g., SAP BTP, SAP Analytics Cloud, SuccessFactors, Ariba)

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering, Manufacturing, and Management

Industries

Manufacturing, Aviation and Aerospace Component Manufacturing, and Oil and Gas

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