Quality Solutions Specialist

2 weeks ago

Secaucus, NJ, United States Steelcase Full time
General Information

Country: USA

State: New Jersey

City: Secaucus

Office Location: 357 Country Ave - - - - -

Date posted: 27-Nov-2025

Business Function: Manufacturing/Operations

Position Type: Full-Time/Regular

Description
If you're a driven go-getter who's passionate about sales and eager to learn from the best in the industry, we want to hear from you. Enjoy solving complex problems and thrive in environments where attention to detail and quality are key? Find satisfaction in improving processes and collaborating across teams to drive better outcomes? Has a passion for textiles, product quality, and customer satisfaction?
What You'll Do:
  • Investigating product quality issues through testing, inspection, and root cause analysis to ensure accurate and timely resolutions.
  • Collaborating with sales and coordination teams to resolve escalated customer concerns, including warranty claims and freight damage.
  • Documenting findings and maintaining detailed records using systems like Epicor and UPS call tags to support resolution and accountability.
  • Coordinating with suppliers to manage product replacements, issue chargebacks, and ensure compliance with quality standards.
  • Managing non-conforming inventory in partnership with inspectors to maintain smooth material flow and minimize disruptions.
  • Driving continuous improvement initiatives using lean methodologies and structured problem-solving approaches.
  • Providing cross-functional guidance on quality standards, training tools, and best practices to enhance operational efficiency.

Minimum Qualifications
  • Bachelor's degree required.
  • Strong customer service skills with textile product and application knowledge.
  • Solid analytical, organizational, and decision-making abilities.
  • Effective written and verbal communication skills.
  • Ability to manage multiple priorities and learn new technology tools.
  • Familiarity with lean thinking and project management concepts.
  • Understanding of installation and material application processes in manufacturing environments.

Desired Skills and Experience
  • Experience in the textile, quality, engineering, or communication industries.
  • Familiarity with systems like Epicor and UPS call tags for documentation and resolution tracking.
  • Ability to collaborate cross-functionally and provide internal consulting on quality standards.
  • Knowledge of lean methodologies and structured problem-solving approaches.
  • Strong interpersonal skills with the ability to influence and guide others.

Designtex offers a comprehensive compensation and benefits package. To learn more about our company, visit our website at www.designtex.com and www.steelcase.com. Designtex and Steelcase strongly support a diverse workplace and welcome all applicants.

Steelcase and Designtex provide employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

In compliance with New York City's Human Rights Law, the annual base salary range for this position is $69.000 - $90.000. Please note that salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.

#associate #LI-Onsite #Customer_Service_Distribution #Product_Management #Quality_Assurance #LI-RA1

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