Partnership Account Manager
5 days ago
The Partnership Account Manager will support the ISV sales team by handling a range of day-to-day tasks to deliver excellent service to our customers, helping to improve processes, and resolving issues that support the company's growth. In this role you will be a strategic liaison to drive mutual revenue growth, technical success, and market expansion for our ISV partners.
Responsibilities/Essential Functions:- Engage with customers daily to answer questions, respond to questions and issues, evaluate for escalations, initiate follow-up on leads, and set up new accounts.
- Provide daily comprehensive support to sales strategy and success by working with internal teams to ensure a smooth onboarding process for merchants.
- Manage sales application preparation and submission through underwriting approval (assisting with any pended applications as needed).
- Assist with pricing requests, contract reviews, and basic contract support in coordination with senior team members.
- Prepare detailed reports containing relevant information for the team.
- Attend meetings as required with sales staff, marketing, product team, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts.
- This will be fully remote. Occasional site visits may be required.
- This is a full-time position. Monday to Friday. Core office hours will be 8am-5pm local time. Flexibility may be needed to support clients in all continental US time zones.
- Depending on assigned responsibilities or projects, some nights and weekends will be required.
- Some travel may be expected for this position.
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Albuquerque, NM, United States Cequens Full timeSms Wholesale Account Manager CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push...
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Albuquerque, NM, United States Cequens Full timeSms Wholesale Account Manager CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push...
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Albuquerque, NM, United States Cequens Full timeSms Wholesale Account Manager CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push...
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Albuquerque, NM, United States Cequens Full timeSms Wholesale Account Manager CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push...
