Lead Billing Specialist

Lumary is a high-growth global healthtech company on a mission to revolutionize technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. Join Lumary and grow with us. We have a well-established team working across Australia, USA & Philippines, servicing 200+ enterprise and SMB healthcare service providers (NDIS, aged care, allied health, ABA). Eighty thousand plus people use our core platform every day, supporting 500k+ care recipients via Lumary. We process $6B NDIS funds through Lumary platform on an annual basis. Be part of a high performing and purpose driven team solving a global issue for a highly addressable market.

You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary's mission and your career development. We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care. Our culture evolves with us on our scale-up journey. We focus on connection and building deep relationships with each other. We act in service of others to enable collective success and support. We think strategically and take ownership in our domains at every level. We remain positive and adaptable through change and growth.

You will find yourself quickly growing in your career, led by you and supported by us, and backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

About the Role

We are looking for an experienced and motivated Lead Billing Specialist / RCM Team Lead to lead a high-performing team of billing professionals who support our clients' revenue cycle needs from end to end. This role blends people leadership, operational excellence, and data-driven strategy to ensure every client meets their financial performance goals. We are building a people-first RCM organizationone that values growth, transparency, and client partnership. You'll have the chance to shape processes, develop your team, and make a measurable impact every day. Jump in to complete daily billing, claim follow-up, or payment posting tasks as needed. Own certain billing workflows for select clients while the department scales. Thrive in a fast-growing startup environment where adaptability, organization, and teamwork are key. Support the development of the team through coaching, mentorship, and a focus on continuous improvement. Oversee day-to-day billing operations and ensure timely, accurate claim submission and follow-up. Track and report on KPIs like A/R days, clean claim rate, denial rate, and timely filing compliance. Partner with internal teams and clients to identify trends, resolve issues, and improve performance. Build a culture of accountability, collaboration, and continuous improvement.

• 5+ years in medical billing or RCM; 2+ years in a leadership or team management role.
• Strong understanding of payer rules, EDI transactions (837/835), and denial management.
• Data-savvy with the ability to interpret and present performance metrics.
• Excellent communication and problem-solving skills.
• Behavioral health or ABA billing experience preferred.

• Lead with an open heart assuming positive intent and being courageous.
• Start with the end in mind focusing on the long-term impact of our actions and decisions.
• Take action in uncertainty by proactively taking the next best step and exercising autonomy.
• Enable others for our collective good through kindness and a team-first approach.

• Flexibility to work from home and the office - hybrid working environment if based at on office location in Adelaide, Sydney or Denver, alternatively fully remote if not employed at an office location.
• Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it.
• Monthly town halls for connection and company alignment.
• Monthly dedicated Social Connection days.
• Quarterly employee engagement surveys (currently at 78% engagement and trending upwards).
• 70-20-10 rule of learning adopted org-wide.
• Own your personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your life journey.
• Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare.

We are proud of the work we are doing and the team we have built so far. Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community. At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe, valued and respected.