Strategic Account Manager

3 weeks ago Be among the first 25 applicants

About TINT

Hi, we're TINT Our mission is to bring trust back into marketing, helping brands create relationships with their most loyal customers and brand advocates. We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed a proven process to create a thriving community of loyal brand fans with immediate impact and lasting business value. Trusted by over 5,000 brands in more than 173 countries for our unique mix of software, services, and expertise to create awareness, engagement, and loyal customers.

Role Overview

The Strategic Account Manager plays a crucial role in nurturing and enhancing client relationships, ensuring a seamless customer journey from start to finish. This position is responsible for securing timely renewals of annual or multi-year subscription contracts and driving overall customer success through strategic engagement, clear communication, and a customer-first approach. The focus is on retention, growth, and expansion within assigned accounts. Metrics for success include Net Retention Rate and Churn.

Key Responsibilities

• Act as the primary contact for assigned accounts, building trust and fostering enduring partnerships.
• Understand usage patterns, spot early trends, and communicate a strategic plan for success.
• Conduct regular check?ins, QBRs, and develop Success Plans to align with client objectives.
• Manage renewal process ensuring timely and smooth execution of subscription contracts.
• Develop and implement proactive strategies to mitigate churn and address customer concerns.
• Identify upselling and cross?selling opportunities within existing accounts.
• Build relationships with key stakeholders, including champions and economic buyers.
• Research customer needs to create tailored value propositions and business cases.
• Employ structured methodology to ensure continuous customer success and satisfaction throughout lifecycle.

Required Experience

• 2?4 years in Account Management, Customer Success, or Technical Account Management serving enterprise?level customers.
• Demonstrated history of exceeding performance targets or top?per performance.
• Proven ownership retention, renewal, and expansion targets.
• Experience managing accounts, preferably within MarTech SaaS industry.
• Consistent work history demonstrating stability and commitment (minimum 2?3 years).

Knowledge & Skills

• Account research and customized strategy development.
• Familiarity with IT infrastructure, marketing, eCommerce stacks, and SaaS benefits.
• Competency in QBRs and Business Reviews for continuous improvement.
• Strong discovery, questioning, active listening skills.
• Build relationships across organizational levels, foster internal champions.
• Use AI tools to drive customer delight.
• Bren desire to win.

Preferred Skills & Knowledge

• Understanding loyalty strategies or marketing concepts.
• Experience constructing and presenting business cases to executives.

Benefits

• Best Places to Work in San Antonio with customers worldwide.
• Premier Health Insurance plan ($0 deductible and $0 co?pay).
• Dental and vision insurance plans.
• Medical and dependent care flexible spending accounts.
• Open PTO & 9 paid standard holidays each year.
• 401(k) savings plan with employer matching.
• Company?paid Life, AD&D, and Disability coverage.
• Collaborative, entrepreneurial learning environment.
• High?growth company revolutions customer loyalty.
• Cutting?edge technology and innovative products.
• Competitive salary, benefits, growth opportunities.
• Fun work atmosphere.

This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives and background lead to a better environment for our employees and a better experience for our users and our customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.

No visa sponsorship is available for this position.

Referrals increase your chances of interviewing at TINT (now TrueLoyal) by 2x

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Customer Service

Industries

IT Services and IT Consulting

Strategic Account Manager - Customer Success (SaaS)

San Antonio, TX $77,600.00-$144,200.00 2 weeks ago

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