Account Servicing Specialist
3 days ago
The Account Servicing Specialist - FPD/Recourse is responsible for servicing auto loan accounts defaulting on the first contractual payment or shortly after account origination (typically 3-6 months).
Essential Responsibilities:
- Act as an intermediary between customers and dealers to research, substantiate, and resolve contract and vehicle concerns.
- Conduct outbound calls and answer inbound calls through both an auto-dialer and telephone system.
- Effectively negotiate with customers to obtain firm commitments for payment.
- Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
- Initiate and monitor repossession efforts to recover collateral.
- Maintain satisfactory work efforts on multiple queues based on specified requirements.
- Meet and/or exceed daily and monthly goals.
- Perform other duties as assigned.
- Comply with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).
Essential Requirements:
- 3+ years of experience in the consumer lending collections field, preferably in the subprime auto industry.
- Effective communication, negotiation, and problem-solving skills.
- Ability to read, interpret and apply federal, state, and local collections regulations.
- Ability to interact with others in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
- Available to work a flexible work schedule and overtime as needed.
- High School Diploma or GED.
Salary: $17.00 - $22.00 per hour + Bonus
Veros Credit, LLC is an equal opportunity employer.
**This Organization Participates in E-Verify
Keywords:
- Automotive, Auto Finance, Automobile, Subprime, Prime, Unsecure Loans, Dealerships, Independent Dealerships, Franchise Dealerships, Skip-tracing, Skip Tracer, Skip Trace, Auto Dialer, Auto Dialing, Vehicle Repossessions, Repayment Plans, Deficiency, Customer Service, Consumer Finance, Collections, Collector, Collecting, Loss Recovery, Collateral Recovery, Post Charge Off, Negotiate, Negotiation, Negotiator, Call Center, Bilingual, Spanish, FDCPA, Noble
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