Front Desk Coordinator
2 weeks ago
Dermani MEDSPA is a fast?growing medical spa in the Atlanta area, looking for a Front Desk Coordinator for its Dunwoody location. The role is full?time (?38?hrs?/?week) or part?time (?20?25?hrs?/?week). Our offices are open Mon?Fri 9?am?7?pm and Saturdays 9?am?5?pm.
Job Description- Greeting clients and checking them in, ensuring all necessary forms are completed.
- Responding promptly to sales leads, updating daily and following up on unreachable leads.
- Checking missed phone calls after lunch or throughout the day and returning calls.
- Responding to messages from social media, email, and chat.
- Checking clients out accurately and processing payments without error; recording consumptions as needed.
- Reviewing appointment books, looking ahead, making notes, confirming, rescheduling, and booking appointments.
- Ensuring appointments are not booked in the wrong order and that services cannot be combined incorrectly.
- Maximizing appointment time by adjusting finish times to open up for subsequent appointments.
- Explaining and upselling memberships to clients.
- Handling customer complaints and billing questions, escalating when necessary.
- Following cleaning, opening, and closing procedures.
- Reading, understanding, and adhering to FDA processes and protocol.
- Restocking retail inventory, organizing stock, and applying price stickers.
- Checking for quantity or discrepancy when receiving purchase orders, scanning paperwork into the system.
- Opening, sorting, and scanning mail.
- Conducting daily and weekly inventory cycle counts.
- Executing a daily cleaning list for all common areasincluding restrooms, front desk area, hallway/kitchen, floor, windows, mirrors, sofa, etc.
- Cash handling.
- Checking open invoices and failing memberships daily to call to collect payment.
- Performing other product duties as assigned.
- Experience with customer service.
- Excellent multitasking and communication skills.
- Detail oriented.
- Reliable and dependable.
- Strong work ethic.
Salary: $73,100.00 $100,475.00 (location based)
Location: Dunwoody, Atlanta area.
Seniority level: Entry level
Employment type: Full?time or Part?time
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