Front Desk Coordinator

2 weeks ago


Atlanta, GA, United States dermani MEDSPA Franchising Full time

Dermani MEDSPA is a fast?growing medical spa in the Atlanta area, looking for a Front Desk Coordinator for its Dunwoody location. The role is full?time (?38?hrs?/?week) or part?time (?20?25?hrs?/?week). Our offices are open Mon?Fri 9?am?7?pm and Saturdays 9?am?5?pm.

Job Description
  • Greeting clients and checking them in, ensuring all necessary forms are completed.
  • Responding promptly to sales leads, updating daily and following up on unreachable leads.
  • Checking missed phone calls after lunch or throughout the day and returning calls.
  • Responding to messages from social media, email, and chat.
  • Checking clients out accurately and processing payments without error; recording consumptions as needed.
  • Reviewing appointment books, looking ahead, making notes, confirming, rescheduling, and booking appointments.
  • Ensuring appointments are not booked in the wrong order and that services cannot be combined incorrectly.
  • Maximizing appointment time by adjusting finish times to open up for subsequent appointments.
  • Explaining and upselling memberships to clients.
  • Handling customer complaints and billing questions, escalating when necessary.
  • Following cleaning, opening, and closing procedures.
  • Reading, understanding, and adhering to FDA processes and protocol.
  • Restocking retail inventory, organizing stock, and applying price stickers.
  • Checking for quantity or discrepancy when receiving purchase orders, scanning paperwork into the system.
  • Opening, sorting, and scanning mail.
  • Conducting daily and weekly inventory cycle counts.
  • Executing a daily cleaning list for all common areasincluding restrooms, front desk area, hallway/kitchen, floor, windows, mirrors, sofa, etc.
  • Cash handling.
  • Checking open invoices and failing memberships daily to call to collect payment.
  • Performing other product duties as assigned.
Qualifications
  • Experience with customer service.
  • Excellent multitasking and communication skills.
  • Detail oriented.
  • Reliable and dependable.
  • Strong work ethic.

Salary: $73,100.00 $100,475.00 (location based)

Location: Dunwoody, Atlanta area.

Seniority level: Entry level

Employment type: Full?time or Part?time

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