Principal Product Manager- Patient Experience Palo Alto, California

???? Hybrid Palo Alto (2 days/week onsite)
VP of Product

Midi Health is the fastest-growing virtual clinic for women in midlife. We provide insurance-covered care for perimenopause, menopause, and related health needs delivered by expert clinicians who listen and care. Our mission is simple: help women feel strong, focused, and healthy through every stage of life. Were backed by top-tier investors (including Google Ventures), trusted by leading health plans and employers, and scaling nationally.

This is a high-impact product leadership role shaping how patients discover Midi, access care, and engage with our platform throughout their health journey. As the Principal Product Manager, Patient Experience, you will own the end-to-end patient journey from acquisition and activation to engagement and retention.

Youll define and drive the strategy for our Patient Experience Product Group, partnering closely with Marketing, Engineering, Design, Data, and Growth. Youll also collaborate tightly with our Care Delivery product group peer to build a seamless experience that connects clinical care with patient outcomes.

If you thrive at the intersection of consumer product, behavioral engagement, and healthcare transformation, this is a role where you can change lives at scale.

Drive massive business and patient impact by owning our core product experience

Shape patient-centered healthcare in a category-defining company

Lead high-visibility initiatives in a rapidly scaling environment

Build growth loops and engagement strategies across product + lifecycle

Work with an exceptional Product and Executive team in a mission-driven company

Define and champion the product vision and long-term strategy across the full patient lifecycle

Build and own the product roadmap for Patient Experience

Lead a cross-functional product pod (engineering, design, analytics)

Own product-led growth: acquisition, activation, engagement, and retention

Partner with Marketing to drive funnel conversion and lifecycle experimentation

Define lifecycle communication strategy across email, SMS, and in-app

Drive core platform improvements that improve experience and retention

Own key metrics: conversion, activation, retention, LTV, satisfaction

Leverage quantitative + qualitative insights to inform roadmap and feature design

Communicate priorities and influence direction across executive stakeholders

Must-Have Experience

8+ years in Product Management with a track record of owning high-impact product areas.

Experience building and optimizing direct-to-consumer products at scale

Strong understanding of conversion funnels, growth loops, and retention strategies

Proven ability to translate business strategy into product roadmaps

Comfortable leading through influence across engineering, design, marketing, and growth

Excellent communication and storytelling skills with executive stakeholders

Strong analytical mindset; experience with analytics tools (Mixpanel, Amplitude, Looker, QuickSight)

Experience driving experimentation programs (A/B testing, growth experiments)

User-obsessed builder who believes in solving problems through data + empathy

Bonus Points

Experience in healthtech or other highly regulated industries

Knowledge of lifecycle marketing platforms (Braze, Iterable, Klaviyo)

Background working in B2B2C product environments

Familiarity with EMR/EHR systems such as Athena

Experience integrating product + growth + lifecycle into a unified journey

Strategic thinker and end-to-end owner

Systems builder who connects product + data + GTM

Comfortable operating at Principal level

Fast decision-maker who favors impact over complexity

Obsessed with simplicity, usability, and meaningful outcomes

Mission-driven and excited to improve care for women

At this time, Midi is unable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs.

The Salary range for this role will depend on experience. Midi pays a competitive base salary, plus equity and benefits.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com .

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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