Palo Alto Firewall Operation Support

11 hours ago

Palo Alto, CA, United States E-Solutions Full time
Title : Palo Alto Firewall Operation Support - L3

Location :Palo Alto, CA( Onsite)

Role Overview

The L3 Palo Alto Firewall Operation Support Engineer is responsible for advanced troubleshooting, configuration, and management of Palo Alto firewalls in a complex enterprise environment. This role involves supporting security operations, implementing firewall policies, handling escalations, and collaborating with architecture and engineering teams to ensure robust network security.

Key Responsibilities
  • Provide L3-level operational support for Palo Alto firewalls, including troubleshooting, incident response, and change management.
  • Perform advanced configuration, rule base management, and optimization of firewall policies.
  • Monitor firewall health, performance, and logs; proactively identify and resolve issues.
  • Analyze and respond to security incidents, working closely with SOC and IT teams.
  • Manage upgrades, patches, and firmware updates for Palo Alto devices.
  • Conduct root cause analysis for recurring or complex firewall/network issues.
  • Collaborate with network architects to design and implement secure network segmentation and DMZ architectures.
  • Review and implement change requests, ensuring compliance with security standards and change control processes.
  • Maintain documentation for firewall configurations, operational procedures, and troubleshooting guides.
  • Participate in audits and compliance activities related to network security.
  • Mentor and provide guidance to L1/L2 support teams.
Required Skills & Experience
  • 10+ years of experience in network security operations, with at least 8 years focused on Palo Alto firewall administration.
  • Strong expertise in Palo Alto Networks PAN-OS, security policies, NAT, VPN (IPSec/SSL), and threat prevention features.
  • Proficient in troubleshooting complex firewall and network issues (routing, connectivity, performance).
  • Experience with centralized management platforms (Panorama).
  • Familiarity with integration of firewalls with SIEM, IDS/IPS, and other security tools.
  • Solid understanding of TCP/IP, VLANs, DMZ, and network segmentation.
  • Knowledge of change management and ITIL processes.
  • Relevant certifications (PCNSE, PCNSA, CISSP, CCNP Security) preferred.
  • Excellent communication and documentation skills.
Education
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

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