Service Coordinator
1 week ago
The Service Coordinator is responsible for providing support to field technicians, salespeople, management, and customers with a strong emphasis on customer service, team synergy, and self-motivation.
Responsibilities:
- Serves as a point of contact for all service customers and in-house representatives to ensure customer expectations are met.
- Monitors incoming emails and responds accordingly in a timely manner.
- Proactively follows up with customers and in-house representatives and management after completion of service visits.
- Coordinates the scheduling and movement of labor force and materials.
- Schedules and dispatches field technicians to meet customer needs and expectations based on the nature of the call (emergency, preventive maintenance, available resources, and customer needs).
- Supports material procurement for customer part sales (pricing part sales, processing orders, and invoicing) as well as internal requests in support of service projects.
- Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc.
- Maintains, updates, and distributes various reports based on assigned tasks for areas of responsibility.
- Data entry for multiple systems that include but are not limited to Excel and web-based service systems.
- Processes records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of the same.
- All other duties as required.
Experience:
- 2+ years of dispatch, industry, or related customer service experience.
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