Consumer Lending Manager

TITLE: CONSUMER LENDING MANAGER

STATUS: EXEMPT

DEPARTMENT:  CONSUMER LENDING

REPORTS TO: SR. VICE PRESIDENT

PAY SCALE: $85,000 to $95,000

Sacramento Credit Union is seeking candidates who thrive as leaders and excel at providing exceptional customer service for our Consumer Lending Manager position in our corporate office.  The Consumer Lending Manager is responsible for managing the day-to-day function of the Consumer Lending department including loan underwriting, documentation management, payment processing, collateral control functions, loan portfolio reporting, administration of the loan workout programs and oversight of the credit unions loan origination systems. This position requires knowledge of credit union operations, regulations, credit and loan servicing fundamentals and the abilities to manage staff and provide management with loan portfolio performance and process measurement reporting in an accurate and timely manner.

RESPONSIBILITIES AND DUTIES: 

• *Oversees consumer loan production, for loans originated through branch offices, internet, Contact Center, and indirect loan partners.

• *Oversees loan servicing processes, including loan corrections and modification requests, in accordance with the credit union’s policy and procedures and all regulatory mandates.

• Ensures loans are underwritten in accordance with the credit union’s policy and procedures. Reviews loan decisions made by underwriting team for compliance with policies and procedures.

•  Supports the credit union’s strategic plan and direction actively pursuing opportunities to streamline processes, improve member experience, and promote loan growth.

•  Manages indirect relationships, including CUDL relationship.

• *Supports and develops credit union staff with education and direction regarding consumer loan guidelines and policies.

• *Prepares and/or reviews selected reports and/or invoices related to lending and loan servicing (Credit Scoring distribution reports, delivery channel reports, dealer concentration and performance reports, paid off loan and lien release reports, payment exception reports, loan workout status reports, etc.).

•  Ensures Meridian Link Loans PQ loan origination system is maintained to meet the credit unions strategic plan and direction.

• *Responsible for analyzing performance metrics and trends and uses this data to improve Consumer Lending efficiency.

• *Stays updated on industry trends and embraces technology to enhance efficiency, boost employee productivity, and improve member satisfaction.

• Maintains working relationships and communication with staff, management and executive management. Participates in meetings to review objectives and other activities.

• *Evaluates employee performance, writes appraisals and performance plans, then reviews with the employee according to company policy.

• Maintains effective communication and working relationships with all members and co-workers.

• Performs other related duties and special projects as assigned.

MINIMUM QUALIFICATIONS: 

• Two or more years’ experience supervising/managing a lending team in a financial institution and 2 or more years of loan underwriting experience.

• Education or training relating to consumer lending and loan servicing laws and regulations.

• Knowledge of credit union policies, procedures, laws and regulations.

• Knowledge of underwriting, credit and consumer loan servicing

• Knowledge of human resource policies, procedures, issues and regulations desired.

• Knowledge of Meridian Link loan origination system desired.

• Demonstrated ability to effectively manage people.

• Demonstrated computer skills and ability to operate general office equipment.

• Demonstrated member service skills.

Our excellent benefits package includes medical/dental/vision, Paid Time Off, paid holidays, life insurance/AD&D, short-term and long-term disability, 401(k) and more.

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