Operational Support Specialist

2 weeks ago

Greenville, SC, United States DATASOFT TECHNOLOGIES Full time
Operational Support Specialist - GRC

Onsite

About the Job
  • Location: Greenville, SC
  • Pay rate: Hourly
  • Job ID: 15005
Note: ETD - Extended Travel Duty - Reimbursable GSA per Diem available for candidates going onsite, while maintaining a residence at their home location (Based on Prior Approval).

This is a full-time W2 position with no subcontracting or C2C.

Overview:

This position is primarily involved in work in the computer field performing systems analysis, design, development, documentation, testing, or modification of computer systems or programs. The role involves understanding of Governance, Risk, and Compliance practices to ensure system and data integrity. The position exercises discretion and judgment.

The Specialist I has a depth of knowledge within designated Information Technology (IT) area of responsibility that is applied to diverse assignments. This position may collaborate with customers, vendors, industry consultants, and company management in order to drive results. This role supports IT projects. This position may guide and share knowledge with other IT staff.

Responsibilities:
  • Maintain critical planning, monitoring, and reporting processes as well as required documentation, for the timely coordination and completion of project tasks.
  • Work closely with team members and stakeholders to understand project requirements and contribute to the alignment of software solutions with organizational goals.
  • Understand and assess business needs and guide clients to fulfillment in a manner compliant with all necessary legal and contractual practices.
  • Assist in various aspects of software projects, including design, testing, and deployment, under the guidance of senior team members to contribute to the successful execution of software projects based on area of responsibility.
  • Maintain a customer-focused approach, addressing user needs and ensuring software solutions meet end-user requirements.
  • Produce technical documentation related to job bulletins, procedures, and practices.
  • Participate with cross-functional team members in issue identification, process impacts, and solution development discussions to optimize end-to-end solutions
  • Demonstrate capability in technical writing and documentation in diagramming existing systems or new systems.
  • Communicate effectively with team members, providing updates on project progress, escalating complex problems to higher-level specialists and seeking guidance when needed.
  • Maintain documentation related to software development, including coding standards, procedures, and user manuals in support of business request-based projects.
  • Stay informed about industry trends, new technologies, and best practices in software development.
  • Contribute ideas for process improvements and innovative solutions to enhance software applications.
  • Participate in training programs and collaborative knowledge-sharing activities within the team to enhance individual and collective expertise.
  • Promote, encourage and model Diversity, Equity & Inclusion (DE&I) principles across employees and contractors.
  • Ensure compliance with IT policies, procedures, and regulations, such as data privacy and cybersecurity standards.
  • Maintain compliance with all applicable policies, procedures, and global standards
  • Adhere to and support the client's Health, Safety & Environmental and Sustainability Policies
  • Effectively develop and apply the Core Skills to the job
  • May need to travel to attend to business related matters
  • Meet expectations on attendance and punctuality
  • Other duties as assigned.
Qualifications:
  • Accredited four (4) year degree or global equivalent in applicable field of study and five (5) years* of work-related experience or a combination of education and directly related experience equal to nine (9) years* if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements
  • Demonstrated capability in technical writing and documentation development.
  • Knowledge in the field of enterprise Microsoft Windows architecture.
  • Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
  • Job related technical knowledge necessary to complete the job.
  • Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
  • Ability to attend to detail and work in a time-conscious and time-effective manner
Working Conditions

Generally favorable indoor office workspace or if working remotely, adhere to telecommuting policies as applicable; Various levels of environmental conditions including but not limited to project worksites and vendor/client facilities which may have temporary office space, moving mechanical parts and vibration; high, precarious places; fumes or airborne particles and extreme temperatures and high noise levels.

About our Company

DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
  • Paid Holidays/Paid Time Off (PTO)
  • Medical/Dental Insurance Group
  • Accident/Critical Illness Insurance
  • Life Insurance
  • 401 (K)

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