IT Infrastructure Service Delivery Manager
2 weeks ago
Location: Dallas, TX - Onsite role
Duration: 12 months
The IT Infrastructure Service Delivery Manager will oversee the delivery of IT infrastructure services and solutions, ensuring that they align with business goals and meet high-quality standards. The role involves managing IT service operations, driving continuous improvements, and collaborating with cross-functional teams to deliver a seamless infrastructure experience.
Key Responsibilities
• Oversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.
• Ensure services are delivered within agreed SLAs and budgets.
-Managing Cross functional services & Processes
• Act as the primary point of contact for stakeholders regarding service delivery performance and improvements.
• Manage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.
• Foster a culture of collaboration, accountability, and continuous learning.
• Monitor and resolve escalated incidents, ensuring minimal disruption to business operations.
• Conduct root cause analysis and implement corrective actions to prevent future issues.
• Collaborate with internal teams and business units to understand requirements and deliver customized solutions.
• Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.
• Drive digital transformation initiatives, and the adoption of emerging technologies.
• Ensure IT infrastructure complies with regulatory requirements and industry best practices.
• Implement and maintain robust security measures to protect organizational data and systems.
• Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc
Education:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ITIL Certification (preferred).
• Additional certifications (e.g., CCNA, , MCSA, VMWare) are a plus.
• Prior understanding and working in an ISO 27001 environment is preferred
Experience:
• 18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.
Experience in working Manage Service contract
• Proven track record of managing complex IT infrastructure environments in a fast-paced industry.
• Good understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation
• Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup
• Familiarity with monitoring and automation tools.
• Understanding of Public sector client and prior work experience in this domain will be a significant advantage
-
Dallas, TX, United States Do it Best Full timeDirector of Infrastructure, Operations, and Security Reports To: Chief Information Officer (CIO) Department: Information Technology Location: Fort Wayne, Dallas, Chicago Role Purpose The Director of Infrastructure, Operations, and Security leads the technology foundation that powers the business overseeing multiple teams responsible for infrastructure,...
-
Dallas, TX, United States Do it Best Full timeDirector of Infrastructure, Operations, and Security Reports To: Chief Information Officer (CIO) Department: Information Technology Location: Fort Wayne, Dallas, Chicago Role Purpose The Director of Infrastructure, Operations, and Security leads the technology foundation that powers the business overseeing multiple teams responsible for infrastructure,...
-
Dallas, TX, United States Do it Best Full timeDirector of Infrastructure, Operations, and Security Reports To: Chief Information Officer (CIO) Department: Information Technology Location: Dallas, TX Be part of the growth of a new Dallas-based tech center where IT innovation directly empowers independent hardware retailers. Join us in building solutions that strengthen global businesses and shape the...
-
Dallas, TX, United States Dallas County Full timeJob Description Serves as the lead operational platform owner and process expert across infrastructure services. Oversees the administration, enhancement, and governance of systems that support change management, IT asset lifecycle, DevOps pipelines, infrastructure dashboards, or compliance workflows. Ensures data integrity, alignment with policy, and...
-
Azure Infrastructure Architect
7 days ago
Dallas, TX, United States Concord IT Systems Full timeRole: Azure Infrastructure Architect Work Location & Reporting Address: Dallas, TX (Remote) Contract duration (in months): 12 Job Details: Must Have Skills: • Azure Infrastructure • AWS Infrastructure • DevOps Detailed Job Description: • Azure Infrastructure architect who should be able to assess the current Azure platform and provide the solution...
-
Dallas, TX, United States Databank Full timeDataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively...
-
Infrastructure Project Manager
1 week ago
Dallas, TX, United States Jacobs Full timeAn exciting opportunity to join a multi-disciplinary team working on one of the largest Disaster Recovery Programs in the United States. You will be part of an expert team working with local communities across the US Virgin Islands, supporting the Office of Disaster Recovery in building safe, resilient & thriving communities by completing key recovery...
-
Dallas, TX, United States SelectMinds Full timeBenefits: ONSITE Competitive salary Opportunity for advancement Technical Product Manager, AI Infrastructure & Data Platform Dallas, TX ( Onsite ) In-Person Interview About the Role We are looking for a Technical Product Manager, AI Infrastructure & Data Platform to lead the vision, strategy, and execution of our enterprise-scale AI infrastructure and data...
-
Dallas, TX, United States SelectMinds Full timeBenefits: ONSITE Competitive salary Opportunity for advancement Technical Product Manager, AI Infrastructure & Data Platform Dallas, TX ( Onsite ) In-Person Interview About the Role We are looking for a Technical Product Manager, AI Infrastructure & Data Platform to lead the vision, strategy, and execution of our enterprise-scale AI infrastructure and data...
-
Dallas, TX, United States ALKEGEN Full timeJob Requirements Why work for us? Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we are delivering products that enable the world...
