Director of Infrastructure, Operations, and Security

Director of Infrastructure, Operations, and Security Reports To: Chief Information Officer (CIO) Department: Information Technology Location: Fort Wayne, Dallas, Chicago Role Purpose The Director of Infrastructure, Operations, and Security leads the technology foundation that powers the business overseeing multiple teams responsible for infrastructure, networking, DevSecOps, IT service operations, and cybersecurity. This role ensures all systems are secure, reliable, scalable, and aligned with enterprise goals, supporting both business operations and member-facing solutions. Key Responsibilities

• Infrastructure & DevSecOps: Lead enterprise infrastructure, networking, and automation practices that improve reliability and deployment speed. Integrate securitythroughout the development and operations lifecycle (“secure by design”).

• Operations Management: Oversee day-to-day technology operations, monitoring performance and ensuring SLA compliance. Mature ITSM processes for incident, problem, and change management.

• Cybersecurity Leadership: Direct security programs, vulnerability management, IAM, and compliance frameworks. Establish proactive threat monitoring and response capabilities.

• Strategic Alignment: Partner with IT peers and business leaders to ensure infrastructure, security, and operations support digital transformation and enterprise growth.

• Vendor & Budget Oversight: Manage vendor relationships, contracts, and technology budgets, ensuring value optimization and alignment with architecture standards.

• Team Leadership: Build and mentor a high-performing team across infrastructure, operations, and security disciplines, fostering accountability and continuous improvement.

Success Measures

• Increased uptime, performance, and system reliability.

• Improved deployment velocity and automation through DevSecOps.

• Reduction in security incidents and vulnerabilities.

• Consistent SLA achievement and improved end-user satisfaction.

• Optimized vendor performance and technology spend.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s preferred.

• Experience: 10+ years of progressive IT leadership with responsibility for infrastructure, operations, and/or security in complex enterprise environments.

• Leadership Skills: Demonstrated success leading cross-functional technical teams, managing vendors, and building collaborative relationships across business and technology functions.

• Industry Knowledge:

• Strong understanding of DevSecOps, automation pipelines, and infrastructure as code (IaC).

• Proven experience with network architecture, virtualization, and cloud or hybrid environments.

Success Measures

• Increased uptime, performance, and system reliability.

• Improved deployment velocity and automation through DevSecOps.

• Reduction in security incidents and vulnerabilities.

• Consistent SLA achievement and improved end-user satisfaction.

• Optimized vendor performance and technology spend.

Benefits available to you…

• Full insurance benefits package including Medical, Dental, & Vision

• Paid time off to foster work/life balance

• Profit sharing

• Bonus Pay opportunities

• Retirement funding opportunities

• Education reimbursement

• Health club reimbursement

• Career advancement opportunities

About True Value For more than 75 years, True Value has empowered independent retailers to become a recognized, trusted fixture on Main Streets everywhere through its iconic brand. From expansive product sets and market-customized assortments to innovative marketing programs and value-added services, True Value is the partner for all things hardware. Now part of the Do it Best Group, the world’s largest independent home improvement co-op, True Value continues to support thousands of stores globally while retaining an independent spirit, community focus, and its trusted legacy brand. For more information, visit truevaluecompany.com.