Events & Parties Operations Manager

1 week ago

North Richland Hills, TX, United States Malibu Jacks Full time
Operations ManagerLocation - Malibu Jack's North Richland Hills, TXPosition Type – FT Salary

Company Overview:

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

Job Summary:

We are seeking a dynamic Events & Parties Operations Manager to lead our team. This role is crucial in planning, organizing, and executing events while enhancing overall operations. The ideal candidate will possess strong leadership abilities and a passion for exceptional customer service.

Accountabilities:

  • Event Coordination: Oversee all logistical aspects of events, including space setup, catering, and entertainment, ensuring flawless execution and high customer satisfaction. This person will be responsible for any incoming birthday party requests via phone calls or website bookings. This person will oversee the execution and guest experience of birthdays, company events, and any other functions being held at the park.
  • Administrative Duties: Planning party area execution, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details. Handle administrative tasks such as inventory control and managing reports related to upcoming events.
  • Team Leadership: Supervise a diverse team of employees, ensuring seamless operations and maintaining high customer service standards. Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution
  • Customer Support: Serve as the main point of contact for special projects and emergency situations, addressing guest inquiries and issues related to events. Handling any guest issues with their event.
  • Client Relations: Develop and maintain relationships with clients, vendors, and partners to enhance service offerings and drive repeat business.
  • Sales Collaboration: Work closely with the sales team to promote party packages and group offerings, assisting in the development of promotional materials.
  • Communication: Train and communicate regularly with Shift Leads and Leads to align on goals and strategies, fostering a culture of teamwork and open communication.
Qualifications:
    • Proven experience in operations management and event coordination, preferably in the family entertainment or hospitality industry.
    • Strong leadership skills with the ability to motivate and inspire a diverse team.
    • Excellent communication and interpersonal skills, with a customer-centric approach.
    • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
    • Knowledge of safety protocols and best practices in an entertainment or event setting.
    • Flexibility to work evenings, weekends, and holidays as needed.
Education and Experience:
  • Must be at least 21 years of age.
  • Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
  • Must have at least one year of management or supervisory experience.
  • Experience in Events and Parties Management is required.
  • Must be able to work weekends and holidays.
  • Must be able to work up to 45 hours per week, available every weekend.
  • Able to stand for long periods of time.
  • Able to lift 39lbs unaided.
  • Valid driver’s license required.
  • Authorized to work in the United States.


Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

APPLY NOW

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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