Guest Services Manager

5 days ago

Honolulu, HI, United States Marriott Vacations Worldwide Full time
JOB SUMMARY
In conjunction with the Front Office Manager, responsible for the leadership, training, and daily supervision of the above listed positions. Address Guest complaints and inquiries; Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters. Prepare monthly forecast and variance report with GM/Hotel Manager oversight.

Salary range is $65,000 - $70,000

EXPERIENCE
  • 2 year degree/diploma from an accredited college or university or equivalent additional experience.
  • 3 or more years supervisory experience in Guest Services.
  • CPR/First Aid preferable.
CORE RESPONSIBILITIES
  • Manage day-to-day operations of the Front of House Departments including a daily review of room availability to maximize revenue and occupancy.
  • Schedule/plan work assignments for the department and supervise staff.
  • Ensure that all Guest Service Ambassadors follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters.
  • Participate in revenue management calls with SMR colleagues; lead property tactics with GM/Hotel Manager support.
  • Audit all cash banks in the department on a weekly basis.
  • Prepare and conduct performance evaluations for each team member on an annual basis.
  • Prepare monthly forecast and variance reports; address key areas of opportunity with GM/Hotel Manager support.
  • Perform other duties as assigned.

#mvwro

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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