Customer Support Engineer

2 weeks ago

Seattle, WA, United States Tata Consultancy Services Full time

Bachelors degree in Electrical Engineering, Computer Science, or related field. Strong knowledge of DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources Understanding of utility operations, storm management processes, and crew dispatch workflows. Technical proficiency in Linux/Windows server environments, networking, and relational databases (Oracle/SQL). Familiarity with integration protocols (CIM, ICCP, MultiSpeak, web services APIs). Strong problem-solving skills with ability to work under pressure during critical events. Provide L2/L3 support for DLR functions 3+ years of experience in application support, energy management systems, or grid operations platforms. Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems. Ensure system stability, scalability, and performance during high load conditions. Collaborate with dispatchers, field crews, and utility operators to resolve operational issues. Perform incident management, problem resolution, and RCA for critical system issues. Support release management including testing, deployment, and validation of patches and upgrades. Document knowledge articles, runbooks, and storm response best practices. Provide customer training, simulations, and workshops on OMS storm features. Drive process and tool improvements to reduce restoration times and enhance outage communications Ensure adherence to ITIL processes for incident, problem, and change management

Base Salary Range: $90,000 - $140,000 per annum

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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