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OTR Operations
2 weeks ago
Company Overview
Global Expedited Transportation Freight Corp. (GET) is a fast-growing logistics and drayage company headquartered in Duluth, GA, with satellite locations in Mobile, AL; Savannah, GA; Ellabell, GA;
and Oakland, CA. Since our founding in 2020, we've become a trusted transportation partner for industry leaders such as Hyundai Motors, Kia Motors, and other Hyundai Affiliations. With an asset-based fleet and growing brokerage operations, GET Freight is scaling to a national footprint with a forward-looking commitment to operational excellence, innovation, and sustainability.
Position Summary
The OTR Operations Manager is responsible for launching, building, and scaling GET's company-owned OTR fleet. This position leads the establishment of lanes, operating systems, dispatch processes, compliance standards, and performance controls required to successfully operate company trucks and company drivers.
The role requires both strategic leadership and hands-on operational management. The manager will directly oversee day-to-day dispatch and operations until the operating playbook, KPIs, and team structure are fully established. Responsibilities include process development, driver management, equipment planning, financial oversight, and collaboration with cross-functional teams to ensure safe, compliant, and profitable fleet operations.
Key Responsibilities
- Lane & Capacity Management
- Lead daily operations of assigned OTR lanes, including load planning, driver assignment, load execution, and exception management.
- Develop weekly operational plans to maximize tractor/trailer utilization and manage dwell, empty miles, on-time pickup/delivery, and network balance.
- Build and maintain strong relationships with customers, shippers, and consignees to ensure service reliability and proactive recovery from disruptions.
- Operational Process Development
- Build, document, and continuously improve SOPs for OTR dispatch, driver assignment, pre-planning, recovery protocols, documentation, billing, and contingency planning.
- Implement and administer TMS and telematics systems (Motive), ensuring accurate load assignments, HOS compliance, DVIR, fuel tracking, and performance monitoring.
- Standardize billing and document workflows; ensure invoice accuracy, required shipment details (BOL, shipment ID, charges), and achievement of DSO targets.
- Regulatory Compliance & Safety
- Ensure full compliance with FMCSA regulations, including CDL validity, medical certifications, DQ files, and driver training requirements.
- Oversee adherence to Hours of Service (HOS), ELD mandates, and safety protocols; coach drivers on camera events, violations, and incident reporting.
- Partner with the Safety Department on training, accident reporting, investigations, and risk-mitigation initiatives to maintain a strong CSA profile.
- Financial Oversight
- Own profitability of assigned lanes and fleet operations; track and manage cost per mile, revenue per mile, contribution margins, and operating ratios.
- Coordinate with Finance on driver payroll inputs, accessorial recovery, billing cycles, and FSC (fuel surcharge) programs.
- Improve margins through optimized routing, reducing empty miles, increasing fuel efficiency, improving idle management, and ensuring full accessorial capture.
- Fleet, Equipment & Maintenance Management
- Forecast and plan tractor and trailer capacity requirements; coordinate equipment procurement and in-service timing with Procurement and Maintenance.
- Oversee preventive maintenance schedules, warranty coordination, and out-of-service planning to maximize uptime and control repair costs.
- Manage trailer pools, pre-staging, yard control, and dwell time to support strong operational velocity.
- Team Leadership & Talent Development
- Train and mentor dispatch staff on OTR operating procedures, regulatory compliance, and best-practice driver communication.
- Build and scale the OTR team in phases aligned with volume growth; partner with HR on job design, hiring, onboarding, and driver recruitment.
- Establish a culture of accountability, safety, collaboration, and continuous improvement using clear KPIs and structured daily/weekly meetings.
- Business Development Support
- Identify and evaluate new OTR lane opportunities and customer segments; pilot new routes using company assets and scale based on performance.
- Build scalable workflows for onboarding new customers, including EDI/API, appointment scheduling, visibility tools, and documentation requirements.
- Support Sales and Marketing with pricing inputs, proposals, operational content, and customer presentations.
- 10+ years of experience in transportation, trucking, or logistics, with at least 5 years managing OTR fleet operations for company drivers.
- Proven success in launching, expanding, or restructuring OTR fleet programs.
- Strong working knowledge of FMCSA regulations, HOS, ELD, DVIR, and OTR equipment specifications.
- Experience with TMS and telematics platforms (Motive preferred).
- Advanced ability to plan networks, manage utilization, balance headhaul/backhaul freight, and improve route profitability.
- Proficiency in Excel and analytical tools; familiarity with building KPI dashboards.
- Strong communication, decision-making, and problem-solving skills with the ability to lead and hold teams accountable.
- Bachelor's degree in Supply Chain, Logistics, Business, or related discipline preferred (equivalent experience considered).
- Demonstrated "owner mindset" with strong bias toward action and execution.
- Ability to balance driver satisfaction, customer service reliability, cost efficiency, and compliance requirements.
- Calm and decisive under pressure, with experience managing high-risk interruptions such as weather delays, breakdowns, or customer issues.
- Strong cross-functional collaboration skills (Finance, HR, Safety, Sales).
- Competitive salary plus performance-based incentives.
- Medical Insurance: 85% company-paid
- Dental & Vision Insurance: 80% company-paid
- Life, Short-Term Disability (STD), Long-Term Disability (LTD): 100% company-paid
- Paid Time Off (PTO): 80 hours annually
- Sick Leave: 40 hours annually
- Paid Holidays: 11~14 days annually
- Retirement: 401(k) with 4% of company match
