DGS - Technical Support Analyst 2 - Richmond VA

2 weeks ago

Richmond, VA, United States Lorven Technologies Full time
Role: DGS - Technical Support Analyst 2 Job ID - (777729)

Location: 101 North 14th Street Richmond, VA. 23219 - Onsite

Job description:

Top Technical Skills
  • Helpdesk Support & Ticketing Systems
    Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
  • Hardware & Software Troubleshooting
    Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
  • Telecom & Mobile Device Management
    Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
  • Application Installation & Configuration
    Experience installing and configuring software applications across various systems.
  • Inventory & Asset Management
    Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
  • Customer Service & Communication
    Strong ability to communicate technical information clearly to non-technical users across all staff levels.
  • Team Collaboration
    Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
  • Problem Solving & Escalation Management
    Capable of resolving issues independently and escalating appropriately when necessary.
  • Reporting & Documentation
    Prepares weekly reports and maintains detailed documentation of support activities and procedures.
  • Training & User Support
    Provides training and guidance to end users and staff on IT systems and processes as needed.


Skill Matrix:

Telecommunications skills (POTS lines, VoIP, and cell)

Nice to have

A/V Systems Support

Nice to have

Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary

Required

2

Years

Customer Oriented and Team Player

Required

3

Years

Computer diagnostics and remediation

Required

3

Years

Strong ability to effectively communicate

Required

3

Years

Additional duties as needed.

Required

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