Business Operations
4 days ago
Unify was founded January 17th, 2023 by Austin Hughes and Connor Heggie. Prior to Unify, Austin led Ramp's growth product team focused on new customer acquisition, and Connor was a machine learning research engineer at Scale AI. The rest of our team comes from companies like Airbnb, Spotify, Bridgewater and Retool.
Our mission is to build the first system-of-action for go-to-market teams, starting with an end to end platform powering warm outbound. Today, outbound sales is dominated by cold, mass outreach that floods people's inboxes and converts to deals at a tiny rate. We're building a platform to power warm outbound, allowing go-to-market teams to get in touch with the right people at the exact time they're looking for a solution.
We grew revenue 8x in 2024, and are already serving customers like Perplexity, Together.AI, Justworks, Flock Safety, and more. We're a high energy, high intensity team and we've raised $58M from Thrive, Emergence, OpenAI and others. Come join us in changing how go-to-market works.
About the Role
At Unify, exceptional execution starts with owning the operational engines that power our product. In this role on the Business Operations team, you'll own a core operational process that directly powers a critical product offering, working at the intersection of product, engineering, and post sales.
This role is about becoming the company expert in a technical product area from day one. You'll own the metrics, monitoring, and strategic roadmap for a core operational process and product infrastructure key to customer success and commercial expansion. You'll launch yourself into a new domain, become the subject matter expert, and scale this operational surface area from 1-10. This surface area directly impacts product quality and customer outcomes.
What You'll Do
- Own a Core Operations Process: Take end-to-end ownership of a critical operational system that powers our product offering. Build the metrics framework, establish monitoring and alerting, define success criteria, and become the internal expert on how this system works and scales.
- Build Data Infrastructure for Scale: Design the data systems, dashboards, and operational playbooks needed to scale this surface area 10x. Determine what metrics matter, how to track them, and how to use them to drive decision-making across teams.
- Shape Product Roadmap Through Operational Insights: Partner with product and engineering leadership to translate operational improvements and customer needs into long-term roadmap decisions. Your deep operational knowledge will directly inform product strategy.
- Design Customer Engagement Strategies: Figure out how to proactively engage customers on this surface area - work closely with the post sales and product operations teams to implement best practices with customers and improve overall satisfaction
- Drive Cross-Functional Excellence: Identify bottlenecks, design scalable solutions, and ensure seamless execution across the customer journey from onboarding through expansion.
Experience
- 4+ years of experience as a business operations, revenue operations, or strategy & operations professional at a high-growth B2B SaaS company, with demonstrated success scaling operational processes
- Process ownership experience - you've owned and been accountable for a critical business process from end-to-end, with measurable impact on business outcomes
- Data fluency - you're comfortable with SQL, can build dashboards in tools like Looker/Omni/Amplitude, and use data to drive operational improvements
- Cross-functional leadership - you can rally teams around operational initiatives, manage competing priorities, and drive alignment across different functions
- Bias toward action - you balance strategic thinking with hands-on execution, diving into details when needed while maintaining the big picture view
- Experience with managing a team of operators or or customer success strategy/operations
- Background in consulting, investment banking, or other analytical roles
- Experience with workflow automation tools like Zapier, N8N, or custom integrations
This position is onsite in either San Francisco, CA, or New York City, NY, offering the invaluable opportunity to work closely with a talented team in a dynamic, high-energy environment. Being in-person enables real-time collaboration, fosters creative problem-solving, and strengthens the connections that drive innovation and impact. You'll be at the center of our fast-paced operations, contributing to a culture that values engagement, growth, and teamwork.
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