Manager, Business Development

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

We're looking for a Manager, Business Development to join our team in San Francisco, New York, or Chicago

The Manager, Business Development Operations leads the operational function that enables the Business Development organization to scale. This role owns the processes, systems, data, reporting, and operating cadence that allow Business Development leadership and relationship managers to focus on partnerships and revenue growth. The Manager leads one direct report, with the opportunity to expand the team as the function grows, and serves as a primary operational partner to Business Development, Sales, Sales Operations, Finance, Marketing, and other cross-functional teams.

ESSENTIAL FUNCTIONS

People Leadership

• Lead the Business Development Operations function and directly manage, coach, and develop one team member; own hiring, onboarding, goal setting, performance management, and future team development as the function scales.

• Set clear priorities and workload distribution across the team; hold the team accountable to service levels, quality standards, and deadlines.

• Build the team's bench strength through structured training, documentation, and career development plans; maintain current, accessible process documentation (SOPs/runbooks) for core recurring workflows to ensure continuity of operations during absences or turnover; create capacity for the function to scale with the business.

Operations & Process Ownership

• Own the end-to-end operating process for partner-referred opportunities, including intake, routing, accurate partner attribution, service-level expectations, pipeline visibility, issue resolution, and performance measurement.

• Design, document, and continuously improve the core operating processes of the Business Development team; identify friction points and lead the effort to remove them.

• Define and track operational and commercial KPIs, including referral volume, referral-to-opportunity conversion, opportunity-to-close conversion, cycle time, attribution accuracy, data quality, partner response time, and program revenue performance; regularly report insights and recommendations to Sales and Business Development leadership.

• Serve as the senior escalation point for internal and external operational issues; resolve cross-functional blockers and set expectations with partners and stakeholders.

Systems, Data & Reporting

• Own the BD team's technology stack (Salesforce, PowerBI, Saasquatch, Lessonly/Seismic, and related tools) in partnership with Sales Ops and IT — including requirements definition, workflow and automation design, user adoption, and data hygiene.

• Translate business needs into system and reporting requirements; partner with analytics and technical teams to deliver dashboards and reporting that enable decision making.

• Champion automation: evaluate where manual work can be eliminated and build the business case for new tooling or investment.

• Maintain accuracy of supporting operational tools and access systems — including partner rep territory/coverage mapping and program-related communication channel