Account Executive

The Account Executive (AE) serves as the primary day-to-day liaison between ERM MCA and its clients, building strong relationships and ensuring client needs are met through effective communication, project management and flawless execution. The AE owns project details from initiation through completion, coordinating internal teams and client stakeholders to deliver work on time, on budget and aligned with client objectives. The role requires a "North Star" mentality, maintaining focus on client success while proactively identifying opportunities to strengthen relationships and support business growth.

Responsibilities

Client Relationship Management

• Serves as the primary point of contact for day-to-day client communications.
• Builds and maintains strong client relationships founded on trust, responsiveness and accountability.
• Keeps clients informed of project status through weekly status reports, timelines, meetings, and other written or verbal communications.
• Receives and documents client briefings, feedback and approvals, ensuring information is communicated accurately to internal teams.
• Understands client business objectives and keeps agency teams informed about relevant client, industry and sustainability developments.
• Supports account growth by actively listening for new opportunities and identifying additional client needs.

Project Management & Execution

• Owns project details from initiation through completion.
• Coordinates project timing, resources, budgets and deliverables across agency teams.
• Collaborates with internal teams to develop, maintain and adjust project schedules as priorities evolve.
• Maintains complete and accurate project documentation, including job setups, files, briefs, approvals and historical records.
• Ensures all projects are executed accurately, efficiently, on time and within budget.
• Tracks projects through project management and agency systems, proactively addressing potential delays or issues.
• Demonstrates exceptional attention to detail and "sweats the small stuff" to ensure high-quality execution.

Agency Coordination

• Works closely with account leadership, creative, research, digital and production teams to move projects forward.
• Keeps internal teams informed of project status, client feedback and potential concerns.
• Initiates and prepares first drafts of creative briefs and project documentation.
• Reviews work product prior to client delivery to ensure accuracy and alignment with project objectives.
• Coordinates client reviews and approvals for creative, production and project materials.

Financial Management

• Supports project budgeting, forecasting, billing and invoicing processes.
• Reviews billing schedules and invoice descriptions for accuracy.
• Maintains client projections and assists with revenue forecasting.
• Monitors project budgets and alerts account leadership to potential scope, budget or timeline concerns.
• Supports change order development and scope management efforts.

Business Development & Agency Representation

• Identifies opportunities for account growth and additional agency services.
• Supports proposal and scope development efforts as requested.
• Represents the agency at industry, client and community events.
• Builds professional relationships that strengthen the agency's reputation and business development efforts.

Daily Job Duties

• Manage day-to-day account activities for assigned clients.
• Monitor and respond promptly to client emails, calls and requests.
• Coordinate project workflows, timelines and deliverables with internal teams.
• Prepare meeting notes, conference reports, status updates and client communications.
• Track project progress and update schedules in agency project management systems.
• Maintain accurate records in project management and related agency platforms.