Director, Field Training/Change Management

6 days ago

Winter Park, Florida, United States Foundation Partners Full time
Who We Are:
At Foundation Partners Group, we're redefining the funeral service industry with compassion and innovation at our core. Our mission is to provide exceptional service to families during their most challenging times, and we believe in the power of transformative change to elevate that experience.

Who You Are:
We are seeking a dynamic Director of Change Management and Field Training to spearhead operational change initiatives across our network of funeral homes nationwide. In this pivotal role, you will drive innovative strategies that enhance service delivery, foster collaboration, and ensure our position as industry leaders.

What You'll Do:
  • Transformative Program Leadership: Design and implement groundbreaking change management programs aimed at enhancing customer service, optimizing phone interactions, and redesigning processes for maximum efficiency.
  • Champion Network Development: Create and nurture a network of enthusiastic change champions in the field to promote initiatives and gather real-time feedback, ensuring grassroots involvement in our change processes.
  • Continuous Improvement Culture: Establish mechanisms for continuous feedback and data analysis, fostering a culture where innovation thrives and recommendations for future enhancements are actively pursued.
  • Innovative Practice Development: Research and introduce cutting-edge practices and technologies that keep us at the forefront of the funeral service industry, setting new standards for excellence.
  • Best Practice Sharing: Actively disseminate operational best practices across all regions, creating a collaborative environment where knowledge and experiences are shared for collective growth.
  • Impactful Change Tracking: Monitor the rollout of change initiatives with a focus on ensuring adoption, consistent execution, and measurable financial and operational improvements.
  • Leadership Communication: Provide insightful updates to senior leadership on change initiatives, highlighting successes, identifying challenges, and recommending strategic adjustments.
Your Strengths:
  • Creative Problem Solving: Utilize innovative approaches to identify and resolve challenges, turning obstacles into opportunities for growth.
  • Agile Project Management: Develop and execute agile project plans that adapt to changing needs, ensuring timely and budget-conscious delivery of initiatives.
  • Strategic Visioning: Craft strategic plans that leverage the organization's strengths while anticipating market trends and potential disruptions.
  • Effective Planning and Organization: Excel in prioritizing tasks, efficiently managing resources, and setting ambitious yet achievable goals.
  • Innovative Mindset: Embrace originality and creativity, consistently proposing fresh ideas and approaches that push boundaries.
  • Engaging Communication: Master both oral and written communication, conveying ideas clearly and persuasively, while fostering an inclusive dialogue.
What You Bring:
  • Licensed Funeral Director with substantial experience managing or leading operations at a funeral home.
  • Willingness to travel frequently to funeral homes across the country.
  • Strong communication skills, with the ability to connect and empathize with colleagues and families.
  • Self-motivated and capable of working independently with minimal supervision.
  • Proven ability to lead and drive change initiatives in a professional setting.
  • Positive, inquisitive, team-oriented, and solutions-driven mindset.
What We Offer: Total Rewards Package

We offer a robust total rewards package designed to support individuals at all stages of their careers, including entry-level professionals, experienced individuals, students, and veterans. Our offerings include:
  • Career Development: Complete career paths tailored to your career and life stage.
  • Competitive Compensation: Competitive salaries along with performance-based incentives.
  • Health Benefits: Comprehensive medical, dental, vision, and prescription insurance.
  • Paid Time Off: Generous vacation, sick leave, and holiday pay.
  • Retirement Savings: 401(k) plan with company matching contributions.
  • Insurance Coverage: Company-paid life insurance, as well as short-term and long-term disability coverage.
  • Wellness Programs: Wellness rewards to promote a healthy work-life balance.
Ready to Make an Impact?
If you're passionate about driving meaningful change and are ready to take on this exciting challenge, we want to hear from you

Foundation Partners Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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