Retail Associate

3 days ago

East Rutherford, United States AD Riders at American Dream Full time

AD Riders at American Dream - Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.Ultimately, the duties of a Sales Associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.ResponsibilitiesEnsure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product featuresWelcome customers to the store and answer their queriesFollow and achieve department’s sales goals on a monthly, quarterly and yearly basis“Go the extra mile” to drive salesMaintain in-stock and presentable condition assigned areasActively seek out customers in storeRemain knowledgeable on products offered and discuss available optionsProcess POS (point of sale) purchasesCross sell productsHandle returns of merchandiseTeam up with co-workers to ensure proper customer serviceBuild productive trust relationships with customersComply with inventory control proceduresSuggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)RequirementsSales Associate skillsProven work experience as a Retail Sales Associate, Sales Representative or similar roleBasic understanding of sales principles and customer service practicesProficiency in EnglishBasic Math skillsWorking knowledge of customer and market dynamics and requirementsTrack record of over-achieving sales quotaHands-on experience with POS transactionsFamiliarity with inventory proceduresSolid communication and interpersonal skillsA friendly and energetic personality with customer service focusAbility to perform under pressure and address complaints in a timely mannerAvailability to work flexible shiftsHigh school degree; BS degree in Marketing or related field would be a plus

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