Claims Client Relationship Executive

7 days ago

remote nj us Crum & Forster Full time

Overview

Crum & Forster (C&F) with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: 

Job Description

As a Client Relationship Executivein the Sharing Economy Division, you will be the primary liaison between our sharing economy clients and various departments within Crum & Forster, including underwriting, operations, risk engineering, and claims. Your role is critical in delivering exceptional customer service, facilitating smooth onboarding, and ensuring clear communication across all touchpoints.

What you will do for C&F:

Serve as the main point of contact for sharing economy customers. Coordinate between clients and internal departments such as underwriting, operations, risk engineering, and claims. Provide excellent customer service and support throughout the customer lifecycle. Facilitate the smooth onboarding of new clients. Ensure the claims department understands the coverage provided and provisions access to C&F systems. Participate in marketing calls with potential clients to explain claims capabilities. Assist the claims department in assessing the staffing impact of potential clients. Keep clients informed about significant developments in their claims. Develop and maintain strong client relationships by understanding their needs and providing proactive solutions. Monitor the progress of claims to ensure they are handled efficiently and in accordance with company policies. Provide training to clients on how to use the company's systems and processes. Analyze claims data to identify trends and areas for improvement in the claims process. Travel may be required.

What you will bring to C&F:

5+ years of proven claims experience in the insurance industry, with 3-5 years of experience managing customer relationships a plus. Bachelor's degree preferred. Strong client-focused personality with excellent communication skills. Exceptional problem-solving abilities. Ability to manage multiple tasks and prioritize effectively. Experience with large deductibles or loss-sensitive provisions is a plus.

What C&F will bring to you

Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing

A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path

A dynamic, ambitious, fun and exciting work environment

We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $82,900.00 to a maximum of $121,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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