Operations Specialist

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.The role of the operations specialist is to process and handle air/ocean import and export shipments for our customers, ensuring the highest quality standards while providing service solutions that meet or exceed our customers’ requirements. An operations specialist may also oversee the Customs House Brokerage (CHB) process and ensure compliance with laws and regulations, as well as JAS Forwarding operating procedures.ESSENTIAL FUNCTIONS:Prepare, review and process appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequenceReceive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all filesComply with all company business process guidelinesBill/Invoice each file to the respective customers paying close attention to payment terms for the responsible partyResolve and reconcile incorrect payables by working with vendors and overseas officesAssist sales, department manager(s) and colleagues in compiling quotesProvide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelinesProvide responsive customer serviceDispatch freight for delivery, maintain communication with trucker throughout deliveryAbility to recognize any changes in customers shipping down trends and report to ManagementAbility to be cross trained and act as a back-up for any member of the team if necessaryTo report on customer performance and identify any change in supportPromote compliance across the department/sectionAbility to work through problems, but also recognize issues that may need to be communicated/escalated to managementEnsure all timely correspondence to customersOther duties as requestedSUPERVISORY RESPONSIBILITIES:NoneQUALIFICATIONS:Minimum 3 years’ experience handling imports and exports (via ocean/air product) or a combination of education and expertise requiredExcellent organizational skillsExcellent communication skillMust have experience handling import & export shipments using both air and ocean productsFlexibilityStrong computer skills including Microsoft Office suite a plusDetail oriented, able to multitask and meet deadlinesAble to work in a team and independentlyKnowledge of United States customs laws, practices and proceduresEDUCATION AND EXPERIENCE:High School Diploma or GED equivalent is preferredMinimum 3 years’ experience handling imports and exports (via ocean/air product) or a combination of education and expertise requiredExperience and knowledge regarding import, compliance, rules and regulations preferredExperience handling accruals and billing of services provided to customersKnowledge of Importer Security Filing (ISF) preferredKnowledge of CargoWise (C1) preferredGood working knowledge of Incoterms requiredENVIRONMENT:100% performed in climate-controlled internal office environment working under normal office conditions.  While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.  While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.ADDITIONAL:The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.In accordance with Massachusetts state law, we are committed to providing pay transparency to all job applicants. For this position, the hourly pay range is $25-28.50/HR, depending on qualifications and experience. This range represents the full BASE compensation potential for this role, and the specific compensation offered to the selected candidate will be based on factors such as skills, experience, and other relevant qualifications. In addition to the base compensation, this role will be eligible for quarterly operational bonuses - eligibility is based on branch and overall company performance. In addition to base salary, JAS Forwarding offers a comprehensive benefits package, including dental, vision, and health insurance, 401(k), bonuses (depending on role) etc.DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)Management retains discretion to add or change duties of this position at any time.JAS Forwarding (USA), Inc.