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Club Operations Manager, Kindred
2 weeks ago
Create Your Experience of a Lifetime Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job BenefitsSki/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles401(k) Retirement Plan Employee Assistance ProgramExcellent training and professional developmentReferral Program Full Time roles are eligible for the above, plus:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)Free ski passes for dependentsCritical Illness and Accident plans Job Summary:We're looking for a kindred spirit who will be inspired to create dynamic, strategic and effective leadership for the Club operations of Kindred Resort, a new, elevated luxury property located at the base of Keystone Resort in Colorado.Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits.The Club Manager is a full-time, salaried leadership role reporting directly to the Club Director. This position oversees key clubhouse operations, including the locker room, banquet services, pool, facilities maintenance, and housekeeping. In the absence of the Club Director, the Club Manager serves as the acting manager on duty. The Club Manager is expected to be on the property 4–5 days per week to ensure operational excellence and member satisfaction.A critical aspect of this role is cross-departmental collaboration. The Club Manager partners closely with teams such as Food & Beverage, valet, ski school, front desk, concierge, and engineering to deliver the elevated luxury experience our Members expect. This role plays a vital part in shaping The Kindred Club’s vision of mountain hospitality in Summit County—blending adventure, community, and five-star service.Job Specifications:Outlet: Kindred ResortStarting Wage: $58,461.98 - $65,000Employment Type: Year RoundShift Type: Full Time hours availableMinimum Age: At least 18 years of ageHousing Availability: YesJob Responsibilities:Collaborate with the Club Director to establish operational standards across all club amenities, including the lounge, locker room, pool, fitness center, and ski valet areasAssist in recruiting, onboarding, and training club staff to deliver service excellence aligned with Kindred and Vail Resorts brand standards as neededSupport the setup of club systems, including POS and member communication platformsContribute to pre-opening marketing efforts, including content creation for newsletters, digital signage, and social mediaHelp prepare initial budgets, inventory systems, and reporting templates for ownership and advisory board useParticipate in planning and promotion of the inaugural calendar of member events and social programmingEstablish cross-departmental relationships with Vail Resorts teams to ensure seamless integration across Front Desk, Concierge, Valet, F&B, Housekeeping, and Engineering. Post-Opening ResponsibilitiesOperational ExcellenceOversee daily club operations, ensuring all amenities meet the highest standards of cleanliness, safety, and serviceServe as Manager on Duty in the absence of the Club DirectorLead with flexibility and composure in a dynamic, high-volume environmentMember Experience & EngagementBuild authentic relationships with members, anticipating needs and personalizing experiencesMaintain a visible presence in the club—greeting members, ensuring comfort, and resolving concerns with discretionSupport execution of signature programming such as First Tracks, Après Ski, Wine & Cheese, Kids’ Activities, and wellness eventsAid in member communications to promote engagement and communityLeadership & Team DevelopmentFoster a culture of hospitality, teamwork, and proactive problem-solvingContinue training and development to uphold service excellenceFinancial & Administrative ManagementAssist in managing departmental budgets, cost controls, and inventoryContribute to monthly reporting for ownership and advisory board meetingsProgramming & Marketing SupportPartner with the Club Director to plan and execute a year-round calendar of social eventsCollaborate on marketing initiatives to grow local awareness and drive member engagementSupport content creation aligned with brand tone and member interestsSeasonal RhythmWinter: Oversee Club operations locker service, après-ski events, and guest hospitality; execute winter programming and maintain facility excellence during peak seasonSummer: Shift focus to member socials, wellness, and outdoor events; support resort integration through golf partnerships, and mountain recreation; oversee seasonal resets and member renewal outreachPerform other duties as assigned to support the evolving needs of the club and its members Job Requirements:Minimum of 2 years’ management experience in luxury hospitality, private clubs, or resort operations (required)Strong interpersonal skills with the ability to build rapport with high-end clientele (required)Experience in facility oversight and leading operational teams (required)Bachelor’s degree in Hospitality, Resort Management, or equivalent professional experience (preferred)Prior experience working in private club settings such as golf, ski, yacht, or social clubs (preferred)Familiarity with Vail Resorts’ service standards and club operating models (preferred)Proficiency in POS systems and club management software (preferred)Warm, welcoming, and connection-driven—embodying the spirit of Kindred hospitalityHands-on, detail-oriented leadership style with professionalism, discretion, and poiseCreative thinker who enhances member experiences and anticipates needsPassion for mountain living and a commitment to delivering exceptional hospitality The expected pay range is $58,461.98 - $65,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 512930Reference Date: 12/17/2025 Job Code Function: Clubs
