Operations Associate

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 15,000 homes in 32 cities around the world (and growing), with an aim to hit 100,000 homes in 100 cities by 2025.Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.We are looking for an Operations Associate to join our fast-growing Los Angeles team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, furniture replacement, as well as keeping Operations Managers informed of potential repairs and actions being taken.This position will require at least one weekend day worked per week but will not exceed 40 hours/week.What you’ll focus on: Work with our team of Operations Managers to ensure our properties are fully equipped and move-in ready for our guests."Be Blueground's "boots on the ground" to ensure new properties are furnished to Blueground standards, resolve maintenance matters/repairs and technology issues (e.g., furniture assembly, WiFi troubleshooting, lockbox placement, painting touch ups, cosmetic repairs, etc.)Perform pre-check in & post check-out unit inspections using a mobile checklist before and after every guest stay to ensure each apartment meets business + guest quality standardsCarry out Blueground home walkthroughs to ensure all quality assurance criteria are met, including interior/furnishing specifications and overall design and aestheticsSupport ad hoc team projects such as key inventory management, inventory organization of local storages, & filming check-in videosDemonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team. Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs What we’re looking for: Problem solver, with the ability to work in a fast-paced and "get the job done" cultureAbility to perform simple handyman tasks & household fixesStrong organizational skills with a keen eye for detailAbility to routinely lift more than 30lbsEnthusiasm to own a part in driving operational excellence & efficiencyAbility to change abruptly based on daily needs and changes to schedule Confident user of technology (email, slack, G Suite)Access to a reliable vehicle & driver’s license for roles based in certain markets (e.g., SF/Bay Area, Seattle, Los Angeles, Washington DC) with mileage reimbursement.A positive, driven, upbeat, and friendly personality #LI-OnsitePay Range$45,000—$50,000 USD