Carrier Sales Operations Specialist
4 days ago
Company Overview NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit Responsibilities The overall objective of this position is to assist the Carrier Services team exceed revenue objectives while maintaining the highest level of customer satisfaction. Our Carrier Services team acts as a customer advocate by proactively managing every aspect of their communications as a single point of contact, building custom solutions, and leveraging our experience and expertise with connectivity, cloud, collaboration, mobility, and telecom expense management solutions. With over 100 industry leading domestic and international carriers in our supply chain, we take an agnostic approach towards consulting on what’s best for our customers - simplifying and streamlining procurement, contract negotiation, project management, adds moves and changes and long-term account management so our customers can focus on business outcomes instead of spending hours managing their telecom services. General Sales Operations Responsibilities: Provide administrative support to nationwide sales team. Assist the team with pre-sales design, pricing, and creation of proposals for new and existing clients, CSR requests, pre-scrub orders that are forwarded to implementation team, and data entry. Assist with analysis, submission, and follow up to Carrier vendors regarding compensation disputes. Coordinate with other internal departments to ensure exceptional customer experience. Provide quarterly customer touchpoints to assist team in identifying upsell opportunities within our base of customers. Support the needs of sales representatives and customers in a timely manner Help coordinate regular training sessions for sales team, to include product and industry updates, sales strategies and selling skills, etc. Generate detailed forecast reporting, trending analysis, and Sales to Commission analysis on a regular basis Qualifications Required Knowledge and Experience: Minimum of 7 years in a Carrier Services operations/support role Bachelor’s Degree or Associate’s Degree or equivalent combination of education and work experience. Excellent verbal, written communication, strong organizational and time management skills. Intermediate to advanced skill in Microsoft Office (Word, Excel, PowerPoint, etc.) Ability to work independently, manage multiple projects with competing priorities and deadlines. Ability to handle customer calls and requests in sales representative’s absence Must possess positive attitude and willingness to succeed Experience with SalesForce preferred, but not required
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1 Year Exp. Required
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