Program Assistant

1 week ago

Montgomery, United States Auburn University at Montgomery Full time

Duties and Responsibilities: The Financial Aid Office is accepting applications for a Program Assistant. The qualified candidate selected for this position will be responsible for the following: Complete special or ongoing projects/tasks/responsibilities (e.g., coordinate processing of student financial aid records/forms; process documents; track/monitor student records/forms; maintain Banner data forms and information). Collect and post information into computer or manual filing system; follow acceptable review and correction procedures. Receive office visitors and/or telephone calls; answer routine questions; screen calls/callers; take messages and/or refer to appropriate personnel; pick-up, sort, and deliver mail. Coordinate use of departmental computer systems and enter data accordingly; assist in mailings, missing document requests, etc; and operate and maintain office machines (e.g., copier, scanner, fax, calculator, personal computer, typewriter). Review and correct student data to ensure accuracy of applications. May have some assigned duties requiring special training and/or certification. Knowledge, Skills, and Abilities: Knowledge of basic word processing software and the ability to operate standard PC/PC software applications Knowledge of scope, guidelines, and operation of financial aid programs Knowledge of general office procedures Knowledge of assigned department forms, rules, etc. Knowledge of record-keeping procedures Knowledge of applicable university policies and procedures Ability to perform basic mathematical computations Interpersonal skills— ability to work with difficult people and /or situations with a positive attitude Oral and written communication skills Ability to review documents and identify discrepancies or mistakes (i.e., verification) Ability to respond to several demands at one time and deal with difficult situations Ability to maintain records and administer data in the Banner student system

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