Assistant General Manager

ResponsibilitiesThe Assistant General Manager (AGM) will support the daily operations, resident experience, financial performance, and team leadership across Abington House and One Hudson Yards, two of Related’s flagship luxury rental communities. This highly visible and hands-on leader ensures an exceptional living experience aligned with Related’s brand standards while driving operational excellence, compliance, and team development.The AGM works closely with the General Manager, onsite service teams, and corporate partners to maintain first-class operations across both properties within the Hudson Yards portfolio.Building Information: Abington House | Related | One Hudson Yards | RelatedAs an Assistant General Manager, you will be responsible for: Assisting with oversight of day-to-day building operations, including front-of-house services, amenity spaces, housekeeping/maintenance coordination, and adherence to Related’s luxury service standards.Establishing and refining best practices and systems for office operations, ensuring efficient administrative workflows, consistent policy adherence, and standardized procedures across both properties.Engaging and managing third-party vendors and suppliers for janitorial, maintenance, concierge, and specialty services; monitoring performance, service levels, and contract compliance.Supporting all aspects of resident move-ins and onboarding, including unit inspections, welcome communication, etc.Ensuring timely, efficient, and courteous responses to all resident requests, inquiries, complaints, and service issues, including documentation, escalation management, and follow-through to resolution.Assisting in the development, planning, and execution of resident-relations activities and building events, partnering with internal teams to promote a vibrant, hospitality-driven residential community.Preparing, reviewing, and processing all required written communications, including memos, resident notices, formal correspondence, incident/insurance reports, move-in/out documentation, and policy updates.Maintaining accurate and compliant administrative files, such as resident files, vendor documentation, operational procedure binders, audit materials, inspection logs, and work-order records.Collecting, posting, and reconciling resident rent payments; monitoring accounts receivable, identifying delinquencies, and coordinating with accounting to ensure proper financial tracking and reporting.Coordinating the processing and filing of legal proceedings, including non-payment actions and lease-violation cases, in accordance with NYC legal requirements and company procedures.Supporting special projects and portfolio initiatives as assignedCompensation: $70, - $80,+ Discretionary BonusBenefits:Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance ProgramFinancial Benefits: Competitive salary and incentive packages; matching (k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programsSocial Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matchingCareer Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities QualificationsMinimum of 5 years of property management or luxury residential operations experience.Proven leadership skills with experience managing teams.Strong financial acumen, including budgeting and expense management.Exceptional interpersonal, communication, and conflict resolution skills.High attention to detail and commitment to delivering world-class service.Proficiency with property management software; Yardi experience a plus.Ability to work a flexible schedule, including evenings, weekends, and holidays, as required.Why You’ll Love It Here:You’ll be part of a team that values high-touch service, professionalism, and a sense of community. You’ll get to make an impact every day—and grow your skills while doing work that matters.#RMC#LI-NG1#LuxResiServices OverviewBuild Your Career with Related Management CompanyA subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.🔗 Explore careers at style="margin: 12.0pt 0in 12.0pt 0in;">For details on our hiring policies and privacy practices, visit our Privacy Policy.