Clinical Solution Architect- myUnity

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertiseNetsmart Netsmart is one of the top 25 fastest-growing tech companies in the Kansas City area, leading innovation in healthcare technology. Our platform delivers real-time, accurate information through electronic health records, data analytics, and consumer engagement tools, serving over 560,000 users across 25,000+ client communities. These include behavioral health, addiction treatment, public health, home care, and more. Our success is driven by a team of top-tier talent dedicated to improving care delivery through cutting-edge software solutions.Solution Architects at Netsmart:  As a Solution Architect within our consulting organization, you are tasked with leveraging your expert solution knowledge to recommend best practices for implementation and maintenance, as well as to design processes within your domain of expertise. Your role entails owning subject matter expertise, overseeing design, and ensuring the successful implementation of a particular component within the overall project. At Netsmart, we have a couple paths that Architects follow: Clinical Solution Architect: The clinical architect oversees the clinical design of the system from start to finish during the implementation phase. Collaborating closely with clients, they pinpoint workflows and recommend optimal practices in line with industry standards. Acting as the primary source of knowledge, they guide both the project team and the client through the clinical implementation process. In this role, you'll spearhead client events, oversee clinical data gathering, recommend clinical and myUnity best practices, analyze and design workflows, create documentation and myUnity content, coach and mentor the solution team, mediate internal and client conflicts, and address troubleshooting and issue resolution. ResponsibilitiesProvide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transferCultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.Manage client expectations and ensure project delivery meets goals of engagement.Coach, mentor and guide solution teams on recommended methodology practicesQualificationsRequiredBachelor's degree or equivalent relevant work experienceAt least 4 years of health care information technology implementation or consulting working experienceAt least 2 years Electronic Health Record solution work experienceAt least 1 year of project management experienceAbility to communicate effectively with technical, clinical and operational teamsAbility to document and present architecture concepts, often narrowing complex ideas to a single overviewAbility to build strong client relationships and deliver client-centric solutionsAbility to make sense of complex, high quantity and sometimes contradictory information to effectively solve problemsPreferredAt least 2 years Netsmart EHR solution work experienceExperience working within hospice, home health, palliative, senior living and personal care workflows.Knowledge and exposure within Hospice processes such as Notice of Election, Benefit Periods, level of Care, F2F, CTI and SIAKnowledge and exposure within Home Health processes such as Start of Care, OASIS, Plan of Care, and PDGM ComponentsExpectationsTravel expected up to 20% of the time as neededPosition may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travelNetsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.