Renewal Specialist

About KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.Clearwater positions open to candidates located in greater Tampa Bay area.The SMB Renewal Specialist is responsible for coordinating with SMB CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.Responsibilities: Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunitiesCoordinate with SMB CSMs and Account Managers to strategize on renewals, add-on and upsells for their customers to maximize bookingsBe proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunitiesNegotiate with customers on opportunities to prevent churn and secure optimal termsEmploy pricing strategies that meet the Company’s standards, policies, and proceduresGenerate pricing quotes for renewalsManage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Regional Director to reviewThoroughly and accurately complete deal sheets in Salesforce for each opportunityMeet and exceed bookings targets and quotasMaintain impeccable administration of your opportunities in the Company’s CRM  Minimum Qualifications: Associate’s Degree or equivalent work experience and education preferredExperience with Gmail and Google DocsExperience with MS Office (Word and Excel)Experience with web browsers (Chrome, Internet Explorer, etc.)Experience with Salesforce or other CRM preferredFamiliarity with standard concepts, practices and procedures within the IT Security FieldPrevious sales or negotiation experience Strong verbal and written communicationsExcellent time management and organization skillsSuperior customer service skillsStrong collaborative and team work skillsAbility to work with minimal supervisionAbility to build rapport with customers via phone, email and video conferencing Our Fantastic BenefitsWe offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit .Note: An applicant assessment and background check may be part of your hiring procedure.Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.No recruitment agencies, please.