Rooms Leader in Development

Overview THE MODERN HOME OF AMERICAN GOLFDiscover The Modern Home of Golf at our Frisco resort & spa. At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa. Job Description The Omni PGA Frisco Resort is seeking a Rooms Leader in Develpoment to join our team, The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.We pride ourselves in fostering a welcoming learning environment for all Leaders in Development. Every year Omni recognizes and awards hotels as Centers of Excellence for not only meeting but exceeding the following characteristics:Outstanding retention and program completion record.Building an exceptional sense of community amongst LIDs.Highly sought-after location of interest for LIDs. Responsibilities Will learn and perform all aspects of Rooms operationsOversees the performance of staff and takes corrective actions when necessaryScheduling of staffMaintains accurate payroll records to ensure staff is paid correctlyCleaning and inspecting guest roomsResponds to guest requests and complaints as requiredMonitor’s product inventory and order additional products as necessaryInterviewing and selection of staffFollow up on established training steps.Handle guest comments and complaints and ensure guest satisfaction.Communicate with guests and receive feedback.Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standardsWill be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly Qualifications An Associate’s degree or higher is required, preferably in Hospitality Management.Previous Housekeeping or Rooms Division experience is preferred.Must be willing to work 50 hours per week with a flexible scheduleWillingness to relocate upon completion of the program to ensure timely promotion to a management rolePrevious experience in a hotel or a related field preferred Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality Projects enthusiasm, professionalism and a positive attitude at all timesPays precise attention to detail, order and cleanliness Has outstanding written and verbal communication skills, and exceptional phone manner Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule Omni Hotels & Resorts is an equal opportunity employer - vets/disability.