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On-Call Banquet Server
2 weeks ago
Description Operational/FunctionalSet up for events, carry trays, serve guests and clean up at the event’s conclusion.Set up can include putting out tablecloths and place settings, arranging table placement and putting up a buffet.Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure rooms are set as contracted.Prepare rooms for use; adjusting lights, sound volumes and temperature as needed before guests arrive.Be in communication with the lead catering staff regarding any special needs.Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.Pass any information that is needed to the next staff member on duty.Ensure proper use, storage and maintenance of all meeting room equipment. Ensure there is proper back up in the event that any equipment is not properly functioning.Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.Delivering Alcoholic and Non-alcoholic drinks for service to your customer’s table.Properly open and pour wine at the tableside.Performing basic cleaning tasks as needed or directed by supervisor.Greet all guests and owners warmly with an appropriate greeting.Adhere to grooming and appearance standards consistently.Understands and can communicate products and services available at the hotel.Strategy and PlanningProperly open and pour wine at the tableside.Performing basic cleaning tasks as needed or directed by supervisor.Greet all guests and owners warmly with an appropriate greeting.Adhere to grooming and appearance standards consistently.Understands and can communicate products and services available at the hotel.Maintain high standards of safety and cleanliness in all areas of the banquet space.Communicate any areas of need, problems, and concerns from guest to Banquet Manager or Banquet Captain.If no upcoming events, please have rooms in a readiness position for any possible site inspection.Keep inventory of all equipment in order and stored in their appropriate areas.Provide all group guests with a lasting experience of the hotel with intent for return business.Follow through with the proper and timely set-up and execution of banquet events.Maintain a high degree of professionalism.Maintain all equipment and facilities in an organized, clean, safe environment.Comply with the Sonesta G.U.E.S.T. standards and the Sonesta Atlanta Airport North extraordinary service culture.Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyoneBuild solid relationship with your ColleaguesTreat colleagues with respect and dignityOther duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.Qualifications and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Track record of delivering exceptional guest or client experienceCommunication skills are utilized a significant amount of time; for training and safety purposes, and when interacting with guests and associates.Strong communication skillsAppropriate professional appearance and demeanorFrequently standing up and moving about the facility.Frequently bending, climbing, kneeling, and moving about the facility.May be required to work nights, weekends, and/or holidays.Carrying or lifting items weighing up to 75 poundsAdditional Job Information/Anticipated Pay RangeBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsWHO WE AREWe are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceSonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
