Lead Banquet Server

Job Title: Banquet Captain

Division: Food and Beverage

Department: Banquets

Reports to: Banquet Manager

FLSA Status: Non-Exempt

Summary: Responsible for supervising and ensuring the performance of assigned banquet staff, so that all procedures are completed to the hotel's standards by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Assists where necessary to ensure optimum service to guests. *

• Oversees and assists with set up of designated function rooms to group's requirements in accordance with hotel standards. *

• Maintains cleanliness and working condition of all respective equipment and guest areas include all banquet meeting rooms, any hotel location designated for a group function or event, and service areas. *

• Directs servers on timing of service throughout functions. *

• Monitors staff performance in all phases of service and job functions to ensure that all procedures are carried out to departmental standards. *

• Ensures agreement of delivery times, amounts, and special arrangements. *

• Communicates service needs throughout functions. *

• Inspects table set-ups, checks for cleanliness, neatness, and agreement with group requirements and departmental standards, and rectifies deficiencies with respective personnel.

• Checks buffet tables, reception areas, and coffee breaks for cleanliness, attractiveness, and layout to ensure agreement with function order and departmental standards and resolves any problems. *

• Ensures replenishment of items as specified on event orders and requested by group contact. *

• Sets out name cards and escort cards in accordance with group requirements and departmental standards. *

• Organizes head table assembly and assists in group's entrance into the function area. *

• Greets guests upon arrival at function and assists in seating as required by group in accordance with departmental standards. *

• Assists banquet staff with their job functions to ensure optimum service to guests. *

• Anticipates guests' needs, responds promptly, and acknowledges all guests, no matter how busy or what time of the day. *

• Performs other duties as assigned. *

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of internet software and database software.

Education/Experience:

High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses:

TIPs certification

Knowledge, Skills and Other Abilities:

• Customer/client oriented
• Stress management/composure
• Thoroughness

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, talk or hear, and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather), outdoor weather conditions, extreme heat (non-weather), and vibration.

The noise level in the work environment is usually loud.